LeFrancois' Floral & Gifts — Local services in Norwich

I spent $50.00 on a sympathy arrangement. I was convinced to upgrade from the $40.00 arrangement my the sales woman on the phone. I was calling from Florida. I wanted to use a LOCAL florist rather than an on-line business. The friend that received the flowers was grateful & appreciative, of course. But we are close friends and when she sent me some pictures I was EMBARRASSED at the small arrangement. So I asked her for her HONEST opinion. I asked her if she thought it was worth the $50.00 I paid. That doesn't include the delivery charge or taxes either. She said no. It looked like a $5 - $7 bouquet you could pick up anywhere. I was also disappointed by the over-use of the purple flowers in the mix. Most "Sympathy" arrangements are done with mostly white flowers, as far as I have ever seen.

When I called the shop the next day I asked to speak to the owner. I emailed her the pictures and told her of my embarrassment & disappointment she wasn't concerned at all. Didn't really seem to care. Offered me $10 discount on a FUTURE purchase. Told me that she has never seen a mostly white colored sympathy arrangement. She must believe my friend lied because she told me that the arrangement was at least 15-17 inches high. It is just over 13 inches. The owner also told me that she did not see the arrangement. She was away the day before. Obviously she trusts her workers completely and blindly sides with their work even when a customer complains.

Being out of state, I have ordered many flowers for many occasions just as I did here. I have NEVER had a complaint or made a complaint until now. If you want over-priced, under-sized arrangements, shop here. Yes, the flowers were pretty and fresh. They were also embarrassingly small. I would never use them again. Maybe you can ask them for my $10.00 discount. I'll not...

From the moment you walk into the shop, you will know you are in the right place. Joann's shop is a cottage fairy tale of the most beautiful flowers. The whole experience was as comfortable as sitting with a friend or family member. I knew from the very beginning how much she cared about her flowers, business and making everything exactly how I was hoping it would be. When I got to the reception to see the flowers, they were absolutely gorgeous and even better than the picture that I had in my head. Not only were they beautiful that night, they were beautiful for weeks. We do not know a lot about flowers, and she helped make the best choices we could for the time of year and vision we had. We even were able to rent lanterns and other vases for the reception and ceremony that we didn't even know was a possibility. We also had a special request. We wanted to honor my grandfather in a special way and we had an idea to tie his ties around the floral arrangements, she took the vision to the next level and made the day even more special, my grandpa was there, walking me down the aisle with my parents. Thank you Joann for making my dreams come true and allowing me to feel the presence of my grandpa throughout our...

I can not say enough wonderful things about Joanne and the staff (including my Mom) at Lefrancois Floral and Gifts. The flowers and decor for my wedding were absolutely stunning and Joanne could not have made my lackluster vision come together any more beautifully. Her knowledge and ability to take the little information I gave her and create a final product that fit my style perfectly was amazing. Not only was Joanne a friend and a guest at our wedding, but she has done several weddings for our close friends and family. What I appreciate the most about Joanne, is that she truly goes above and beyond to make sure each one of us had a wedding that was special and unique in our own individual way. I couldn’t say enough great things and would highly recommend Joanne...