Manuhealii Inc — Local services in Oʻahu

Manuhealii has completely lost its way, and my recent experience only proves how far this company has fallen. What used to be a brand known for its quality, aloha spirit, and beautiful designs has become a business that prioritizes profit over people, with subpar products and downright rude customer service.

I recently purchased a matching set for my three children for a family funeral and needed sizes for myself and my husband. I made it very clear that I needed the clothing urgently, as the funeral was Saturday morning, and I was told the remaining items would be ready for pickup on Friday. I received a voicemail at 3:15 PM that day letting me know the order was ready. I live 1.5 hours away, so I called to let them know I’d be cutting it close to their 5 PM closing time. Instead of understanding or offering any flexibility, the employee on the phone laughed and said, “We close firmly at 5—drive safe!”

I rushed the entire way and arrived at the store at 5:02 PM, only to find the door locked. The elderly employee was standing right there, shaking her head at me while I stood outside in tears, begging her to let me in. I explained that my grandmother’s funeral was the next morning at 9 AM and that I just needed to pick up the clothing I had already paid for. Her response? “No, no, no.” No empathy, no aloha, just a cold refusal.

This was not just bad service—it was outright disrespectful during an incredibly emotional time. To make matters worse, the quality of their clothing has declined significantly. What used to be made with breathable rayon and cotton is now cheap, itchy polyester—plastic, overpriced garbage marketed as premium aloha wear. It’s bad enough that the clothing is uncomfortable, but it’s also completely unsustainable. Manuhealii is contributing more plastic to landfills and more microplastics to our bodies.

This company seems completely behind the times when it comes to using ethical, healthy materials, and they’ve abandoned any sense of the aloha spirit they once had. Instead, their employees, especially the older woman I dealt with, act cocky and condescending, as if working behind the Manuhealii register makes them better than the very customers who made this brand what it is.

I’ll never shop here again. Instead, I’ll be supporting brands that still care about quality, sustainability, and customer respect, like Fighting Eel, Yireh, Eternal Summer Hawaii, Sig Zane, and Kahulalea. Manuhealii could learn a lot from them, but at this...

My sister is a big fan of the gorgeous designs and reserved a seat for the new release, but her seat was taken (literally, because one of the customers stole our family's chair and just sold it to some random person) just because she didn't arrive super early in the wee hours of the morning like some chose to do.

We reserved the seat the night before. We got there at 9am because the store doesn't open until 10am and since—again—we already reserved a seat, there should have been no problems. We are people, we have errands to run and family to take care of. It was HER spot and no one was supposed to touch it. Yet, people acted like we were late even though we weren't and SOLD OUR PROPERTY!

Someone stole our property on the premises in front of eye witnesses and bragged about it on Instagram, and no one did a thing. It is absolutely unacceptable that this was allowed to happen. I hope going forward that the business implements better rules about reservations and policy against cutting in line or sabotaging because this is...

Great clothes, everything is well made. Another plus is everything they make has a limited run, so once it's sold out it's never remade. This makes it less likely to run into your best friend at a party with the same outfit on. With great quality cones great price, most men's shirts average around 70 dollars I can remember what my wife's dress was. They come in matching sets for men and women but on occasion one will sell out faster than the other so you may not be able to get a matching set. Personal experience on that one. Overall great stuff so drop by and...