Kroger — Local services in Oakland Charter Township

My family has endured bad service experience(s) with this Kroger location @4888 N. Adams Rd. Many times my family has bought, unbeknownst to us, spoiled whipped cream. It happened four times throughout 2016 and twice in 2017. (With a whipped cream canister, it's impossible to tell it's spoiled unless you open it and use it.) In 2016, we noticed this location had a breakdown of their freezer & refrigeration units. Store employees confirmed their units were broken down and explained why all the ice cream was missing, and we noticed repairmen and trucks parked outside. When we tried to return the curtled whipped cream, each time the return personnel REFUSED to accept our return with receipt and denied any breakdown of refrigeration units caused the spoiled cream. Most recently, we foolishly tried to receive customer return service for a defective package of diapers. Per usual, the customer service rep Julie denied our return with receipt and these diapers were just purchased yesterday. The return was denied because we opened the package and used a few diapers. Yes, of course we used the diapers! That's how we know we have a defective package! I am very puzzled why the constant horrible return service we have experienced at this location. We are no longer shopping at this...

I truly loathe the employees at this location. It shows poor management. They’re always out of items to begin with. The employees always seem as if they’re irritated and grumpy. I get a people of Walmart vibe from all the employees here. To be quite fair, there is better customer service at Walmart.

Grumpy old ladies that are lazy at their jobs. Just to swipe delete on items at self checkout. Grumpy cashiers that don’t acknowledge a complaint and brush it off. No one on the stock floor to stock empty shelves. Store made chicken and sushi is grosse at this location. The worst Kroger store we’ve been in.

This location is less than a mile from me but after a recent unprofessional and low class customer service interaction with them, it’s my last visit here. Trader Joes is down the street with a few other options a few miles away.

Change your management and hire people that are willing to do their job, and not...

PLEASE READ. My experience is from 2015 but still relevant.

Good: Conveniently located and never very crowded.

Bad: Lack of friendliness from a few employees who run the self check-out lane

Worst: As a veteran, I will never return to this store. I gave my military ID to the checkout gal who looked at if for a minute and said "I need to see a real ID" I said that is a valid ID and that I didn't have my driver's license on me. The response from your employee? "Well if you don't have your license how did you get here?" After asking her to show the ID to her manager, a group of 4 employees gathered around my ID to look at it. The manager concluded that my military ID is not an acceptable form of ID. Train your people. I had to leave totally embarrassed, drawing stares from other customers as your employees had basically publicly announced I was using a fake ID which is crap....