Talbots — Local services in Oakwood

My experience has always been 50/50 at the Oakwood store . I have had wonderful customer service which is the reason for 3 stars. But I think it does depend on variable factors: who is working and how you look . There are only 2 really wonderful staff there who go out of their way to assist whoever walks in the door . There is one clerk who has NEVER even given me eye contact . I think that particular store has many consistent “regulars”. It seems that if they know you when you walk in the door then you will be readily greeted and offered help . HOWEVER, if they don’t know you AND if you aren’t dressed as nicely , then you may or not be helped without having to ask first . I have experienced that first hand a number of times . I had another very unfortunate experience recently . I hadn’t been in the store for awhile and had decided to run in to buy a pair of jeans - my dresser is filled with their jeans and leggings . I was not looking my best - had on a sweatshirt , jeans and tennis shoes . Even though there was at least one staff member not helping other customers, no one voluntarily offered to help me. It was truly another one of my self- service moments there . I ended up not buying anything and I did mention this to one of the clerks who had spent most of her time folding clothes the entire time I was in the store . So very sad considering how much money I give Talbots. 😊 So I walked down the street to Chico’s where I am a Passport member and gave them my money...

I had a terrible experience today at the Oakwood, Ohio Talbots store… such a disappointment. I have been a long time (35 year )loyal customer and it was a beautiful Saturday morning, I Couldn’t wait to go run a few errands and I decided to stop at Talbots. What a mistake….what I encountered was 2 of the rudest employees . I spent an hour in the store shopping and trying on clothing. I fetched my own outfits time and time again neither ever asked if they could be of assistance except at one point a hanger fell on the floor and they noticed a noise. I felt like I had to apologize for dropping a hanger. ( did I mention that I was the only customer at the store?) it’s no wonder people are choosing to shop online and at Amazon. At least the telephone representatives are friendly. Incidentally, I had an event to attend this evening and I told of my experience and was very surprised to hear from four or five other women that they have had the exact same treatment....

I decided to visit this location today because every time I drive over to The Greene I want to rip the hair out of my head. 😡 (because of the traffic and parking- not because of their store😅

I’m glad I decided to make the change today. The young lady that help me with my gift card purchased was super nice, extremely knowledgeable and an asset to your organization.😊

I’m sure my mother in law will be very happy with the gift card.

THE BONUS PLAN: My wife was very happy to hear that the gift card is good at any location including the outlets. 😁

We will definitely be back soon!💙👊🏼💥💯

Thank you again for the stellar service! I hope you have a Happy...