Hondura — Local services in Oklahoma City

I have used Hondura over the years with both my 2004 and 2014 Accords. Over the weekend my starter went out that I had Hondura replace in August of 2022. I tried calling/texting numerous times throughout Friday afternoon to find out if it was under warranty. Monday morning I called again to attempt to make contact and again check on the warranty status... I have NEVER in my life been talked to as rudely by a receptionist as I was the one who answered the phone! I explained who I was and that my car was broke down, possibly the starter, and was curious about if it was under warranty and if so what that covered... parts/labor whatever. The conversation started off rocky as I could tell I was putting this lady out by calling. Initially the lady told me my car had not been there since 2021, I simply said I don't think that is correct I have a ticket right here from August of 2022. She made it very clear I was putting her out sighing and saying she would look again, she continues to tell me my car was there in Aug. 22 for a new alternator not for Starter replacement. Again I said ma'am can you double check that I know i had the starter replaced at the same time. So again she sighs and makes a big production of having to do HER JOB. She then tells me yes she sees it did get a new starter. So I ask ok well is there a warranty on the parts or anything. She says and I QUOTE..."Why don't you look at your ticket that you say you have" and continues to be a beast not wanting to take my phone call. (Which I will say in the fine print I did find the warranty info BUT how many of us really read that!!) I finally stop her and said I am unsure why you are being so ugly but I would like to speak with someone else, like management! She OF COURSE was the only one available. I will NOT do business with someone as hateful as that. Not to mention I paid around $2,000 to have several things fixed on that 2022 visit. Starter/ Oil Gasket were 2 things. When I had it taken to a shop yesterday they informed me the oil gasket was leaking and insinuated it had never been fixed, which they said could be a cause of why my starter was out again because the oil was getting on the starter THAT I PAID TO HAVE FIXED by Hondura in August of 2022. So between the fact that the receptionist is a complete WITCH and I couldn't speak with anyone with a brain to find out if my problems were covered AND the fact that now I suspect they didnt do the original work I paid for in 2022 I WOULD NEVER EVER do business with this establishment EVER again!!!! TERRIBLE...

Ok I took a lengthy amount of time to write this. I was angry at first but I’m not anymore. My car was having issues staying running Honda CRV. Also starting. Kept killing batteries. Losing power. I was referred to Hondura. Took it in the told me they found a couple things they thought the issue was so I said ok let’s fix it. They charged me over $900 total for parts and labor. They had it longer than expected but didn’t tell me why. They finally call and tell me that I need to take it to a dealership because they can’t find the problem. Basically they misdiagnosed the issue. They had it an additional day to take the parts off and put the old ones back on. They refunded me for the parts but they charged me for the labor. I was referred to them by an employee of a local Porsche repair shop. When I told them they still charged me for the labor even tho they misdiagnosed my car they didn’t understand and said I’m sorry I referred you there I never thought they would do that. Well they did. The Porsche place and several other places who repair cars all said they wouldn’t have even gone into that because it was above their pay grade. I even took it to another show on Reno and Air Depot and they ran diagnostic and told me it’s not something they can fix. Suggested I go to dealership and didn’t even charge me to do diagnostic. Apparently things aren’t going so well at Hondura as they don’t have the same practices. It really bothers me because when I called they told me they were all certified Honda technician who got tired of working for the dealerships for whatever reason. And this is how you conduct business. This is just my experience with Hondura. I’m sure plenty of people have had good ones but I wasn’t one of those and just feel it the right thing to do to tell mine. Apparently they really needed that money at the...

We brought my stepson's 2019 Honda Pilot (3.5L, V6) in because of P0420 and P0430 codes, concurrent with a loss of power, and an increase in noise levels. Those codes were the least of the problems. With 152K under the bridge, he had never changed the timing belt. A thorough inspection also revealed other problems, such as a failing high pressure fuel pump, and rear brakes @ 10%. I authorized work on the following: Timing belt, water pump, pulleys, serpentine belt, brake flush, service rear brakes (pads, etc)., fuel injection service, and high pressure fuel pump, and a transmission drain and fill. (A new transmission was installed at 75K, so this was a 77K service). A few items (such as oil change, and cabin air and engine air filter, we did these in my garage). The Pilot went to-and-from Houston, this last weekend, in the heat, and my stepson was very happy (and relieved) with how well the vehicle performed. We're still going to do a coolant service in my home garage, soon, given the ubiquitous head gasket problems with this particular year and model of Pilot (with the idea that relatively high acid levels increase the risk of a head gasket problem).

As for Hondura, I couldn't be happier with the result and the process. The two women that run this business could not be more helpful, communicative and professional. Unlike many shops, this is not a predatory enterprise. They are honest, communicative, and transparent with the flow of information. I was very comfortable interacting with them. Highly...