New England Power Equipment — Local services in Old Saybrook

My advice is to bring your business elsewhere. I feel robbed each and every time I do business with New England Power Equipment. Today was the final straw. After two failed attempts to attach my mower deck to my John Deere 755 tractor, the deck disconnected and fell off 20 minutes after the service guy left. My tractor has been stuck in place for three days with no help or concern from New England Power Equipment. In fact, they obviously couldn't care less. I called to report the problem and two days later after still not hearing back, I called again to speak with the general manager today. He suggested that I never left a message - but of course I had left a message and he knew that - and he then proceeded to make excuses as to why his company was not responsible for my difficulties. The 1991 tractor is too old he said. So only bring him new tractors I suggest. The deck might have some issues that need repair. So before you ask their assistance, go someplace else for a diagnostic so they might better know how to proceed. He refused to refund my payment for attaching the deck because he said he never charged me for that. I know what I paid and one hour of labor was charged for the attachment that failed. Even though after asking for an itemized receipt for the thousands of dollars of work they charged me for over the past 18 months, I only received one such receipt and that was after asking no less than 4 times amd waiting 4 weeks. I received no such receipt this time either of course. Dave, the general manager offered only excuses, disinterest, and argument. We agreed that I would go someplace else with my business; a solution obviously best for us both. If my review leaves you thinking I am an easily outraged customer I assure you I am not. I simply request a fair deal for the price I pay. So to repeat my opening line - My advice is to bring your business elsewhere.

A response to the General Manager's response from below: After a second failed attempt and a refusal from New England Power Equipment to make good on what they did not deliver, I called a local tractor mechanic to come out to take a look. I asked this mechanic to either fix my mower deck or to remove the deck so I could use my tractor. He worked on it for about two minutes and said that whoever did the deck installation did not engage the locking mechanism into the front fork arm of the deck. With the lock left unlatched, the deck would fall off almost immediately he said. He latched the pin and I have been using the mower deck without any problem ever since. I mowed my field and I cut brush all day. It works flawlessly now. New England Power Equipment's claim that my tractor is too old to fix is preposterous. The tractor is a 1991 with less than 900 hours total on it. What kind of a tractor repair shop would say such a thing? Funny they never said that before when I was writing checks for thousands of dollars without any itemized receipts or clearly listed tally. They did not do the job right and then told me my tractor is too old to repair. And on a final note, the claim that I asked for a refund based on the "free" attempt to fix what I paid for is child like. I asked for a refund of the one hour labor i was charged for the task of attaching my mower deck to my tractor. They came out and did not do the job but charged me one hour labor. The second attempt was not charged but was equally uneffective. I had to pay another mechanic who discovered the poor workmanship of New England Power Equipment because New England Power Equipment offered such bad customer support as to gladly get rid of my business rather than make things right. My advice is to take your business elsewhere. ~...

$1,575 Later and Still Not Fixed (check out yelp reviews too, I am not alone in this) - I took my riding mower to NE Power, where I originally bought it, for spring service and to fix a stalling issue that had been ongoing. They charged me $1,319, which I thought was steep—but the mower is 5 years old, and I wanted it properly serviced. I specifically asked them to find out why it was stalling.

They picked it up and returned it in April 2025. I used it three times—and it was still stalling. Even worse now: it started backfiring and making a knocking noise. I called them again, they picked it up a second time (I live 2 miles away), and then I got a call saying: “It was just out of gas. We ran it for 30 minutes. It’s fine.” Then they billed me another $256—including a transportation fee I was never told about. I said I had a trailer and could have picked it up myself. They claimed the free pickup from earlier was a “March/April special.” News to me.

So now I’m at $1,575—and guess what? On the very next mow, the same issue: stalling, backfiring, and knocking. Worse than before. I went down to the shop in person and said I wasn’t looking for a refund—I just wanted the thing fixed and couldn’t justify spending more money. Their response? “You never told us it was stalling the first time,” and “We don’t have a crystal ball.”

So apparently I’m lying about why I brought it in? And then I’m too dumb to know it was “just out of gas”? I showed them a video of it sputtering and knocking with a full tank—they still refused to look at it again unless I paid another $140/hour for a diagnostic. After I already paid them to diagnose it twice? Ridiculous.

So I took it to a small shop in the next town. The guy opened the hood, took off the engine cover, and immediately found the problem: a huge old mouse nest and a ground-up mouse tangled in the engine. That was it. He also replaced the solenoid for $45 to help it start easier. It runs perfectly now.

That means NE Power never even looked at the engine. They charged me nearly $1,600, guessed wrong, insulted me, and refused to stand behind their work.

Their team parrots the same nonsense like, “We can’t know what happens once the machine leaves our shop.” No—you just didn’t do your job.

Avoid NE Power if you want qualified service or basic honesty. They took my money and left me with a broken...

Beware. I have been a customer of New England Power Equipment for numerous years. I bought my lawn mower in for an annual Tune-Up : Oil Change, Spark Plug and Air Filter Replacement, Cable Adjustment and Blade Sharpening, as stated on their website under: "Push/Walk - Behind Tune Up". When I picked up my lawn mower the itemized bill stated: Air Filter, Engine Oil, and Spark Plug Replacement : Cost $155.15 .

When I questioned the Service Manager, he stated that Blade Sharpening and Cable Adjustment is not included in a Tune-Up. I informed him that their Website stated that Cable Adjustment and Blade Sharpening is included in the Tune-Up. I was told that the Website was incorrect and I would have to pay an additional $40.00 for a Blade Sharpening and it would take 20 minutes or I can get new Blades for $60.00. I told him I would like new Blades. He than stated that he could not install the new Blades while I waited and he would call me when the lawn mower was ready.

The following week, I received a call that the lawn mower was ready. I went to pick up the lawn mower expecting to pay $60.00 for new Blades. I was charged $93.71. When I questioned the price, the Service Manager stated that the minimum shop labor charge was $54.50 , for a half hour and parts was $25.98, miscellaneous charge $7.64 totaling: $93.71 including tax. Previously I was quoted $60.00.

Poor Service times two. First time -Blade Sharpening and Cable Adjustment should have been included, as stated on their Website. Second time, overcharged the price I was quoted for new Blades.

The annual Lawn Mower Tune-Up ended up costing : $248.86. If you search/google the website for Power Equipment Service in the area, this is one of the most expensive shops in the area for Tune-Ups.

Former Long...