Larsen's Pool & Spa completed our pool for us in Sep 2023 and it greatly exceeded our expectations! Since this was our first pool build experience we wanted to wait 6 months after the build to make sure we still have the same enthusiasm that we had when it was completed and they did not disappoint.
We started our process by doing a bunch of research and talking to our friends that are pool owners to learn from their experiences. After careful consideration we selected 3 pool builders in the local area with a heavy emphasis on: quality, price, warranty, and good communication throughout the build. We've heard alot of horror stories about pool builders and most of them involved very poor communication, so that was very important to us.
Larsen's was the first company we submitted an inquiry with and I was very impressed when the owner, Eric, called us that same evening to learn more about what we wanted, provide an overview of what they offer, and answer any additional questions before handing us off to their designer for our area, Julie.
Julie met us at the house a few days later for a site visit and initial consultation and we had a beautiful 3D rendering in hand just a few short days later. Julie really nailed the design and followed up with a quote. Although the price was a little higher than we originally planned for, it was very fair given all of the upgrades and equipment that we opted for. We went on to get a few more quotes and designs from a few more builders, and although both were a bit cheaper, the communication was starkly different and the quality of their product just didn't measure up so we decided to go with Larsen's.
We met, Reid, our PM, a few days later. He went over the process with us again, answered some more questions and started the permit process. Within a few weeks we got the word that our permits were cleared and they broke ground on 5 July. For the sake of time, I won't cover all of the details of the entire timeline here, but I can tell you that it took exactly 60 days from the day they broke ground to the day we were filling up the pool and swimming and that was right on par with the estimated timeframe that we were given.
Having an ongoing major construction project at your home can be a stressful situation, but Reid and his team did a great job of keeping us informed, moving things along on schedule and resolving any issues that occurred very quickly. Even after the build was completed and we submitted final payment we discovered a leak and notified the team at Larsen's and they sent a team out to resolve the issue the same day!
All in all, we couldn't be any happier with the beautiful pool that Larsen's built for us and can honestly say that the final product greatly exceeded our expectations and we've been enjoying it so much since it was completed.
Larsen's may not be the cheapest pool builder by comparison, but they build a great pool and provide an elevated experience throughout the build--making every dollar spent well worth it--Thank you to the entire staff at Larsen's that helped turn our vision into a resort-style reality!
--Troy...
Read moreWe hired Larsen's Pool & Spa back in Oct 2017 after receiving several quotes from 3 other companies in the area. Larsen's started construction Jan 2018 and was completed with the pool March 2018.
After carefully researching all the companies we received quotes from we decided to go with Larsen's for several reasons. For one, Larsen's has some of the best customer reviews on Angie's list (and other sites). In addition to positive reviews, we were won over by assurance of a quality product and a guarantee to standby that product for years to come. Larsen's was not the cheapest company we received quotes from which the owner, Eric, admitted this up front, but sometimes you have to take into account what you are getting for the higher quote. Larsen's customer service has been outstanding starting with Dan Meyer in Sales. Dan managed to put together a beautiful design that satisfied my wife and I; not an easy task. Everything from the automation to the water features were addressed just as we requested. He was in constant communication with us throughout the process. Once construction started our project manager, Jason, kept me in the loop every step of the way, to include nights and weekends! No nightmares here about not being able to reach your project manager; All our concerns were addressed right away each time we brought up an issue. I can assure you this was not what I heard from two of my neighbors who went with another company (that I won't name). The final project turned out to be more satisfying than what I had imagined; it's spectacular so thanks for that Jason! Justin & John, my start-up team, keeps that line of communication and great customer service going by ensuring that we know how to properly work every feature of the pool and its equipment. From the time we stepped in the design center this company has been honest and trustworthy; even returning money at the end of the project for services that were not needed. I can almost guarantee you won't find too many companies that would have been honest and stood by that agreement.
Adding a pool to your home is a big financial obligation & investment, so you want to make sure you go with a company that understands that and delivers a quality project; Larsen's Pool & Spa is that company. These guys have been really great. Every project has a few ups & downs but what sets these guys apart from the competition is their ability to respond with action to the customer in a timely manner. So again, thanks to the entire team at Larsen's Pool & Spa; keep up that great customer service and building a quality product! Thanks for our little slice of paradise in our...
Read moreDeciding on Larsen’s Pool and Spa to build our backyard oasis was the best decision we made! Our designer, Emily, really listened to not only the vision we had for a pool but also for our whole backyard. Her design truly captured our entire vision. Their transparency with their pricing was also impressive. Other pool companies didn’t provide a line-item price of each product used in building the pool. The honest pricing was refreshing to see. It was also amazing to go to the design studio and see all the options that were available within the price quoted. With other companies they would’ve been an upgrade. Reid was our Construction Manager. He was great to work with. Always available for questions, consistent communication, and always on site. The office personnel (Molly, Elicia and Cathy) were always polite, accommodating, upbeat and available for any questions I had. Justin and Mike serviced the pool once it was up and running. Justin was so patient with us. We had so many questions and took so many notes. Justin was available anytime we had a question about taking care of the pool. He was extremely knowledgeable. The owner, Eric, checked in on a regular basis just to see how everything was going and to see if I had any questions, concerns or issues. He’s very personable. Every professional that came out to do their part were excellent and perfectionist. You could tell they took pride in the job they were doing and made sure it was done right the first time. I will be honest; they were not the cheapest, but we felt as though it was money well spent without a doubt! They are the best at what they do, and they built a high-quality product. This includes the experts they hire, their customer service, communication, how they present the project to the customer, their honesty, their knowledge, quality products, their expertise and the overall great disposition of everyone at Larsen’s Pool and Spa. They understood and had a lot patience when I had to work with the builder and the CDD to come up with a “creative plan” to access my backyard. The CM Reid even spoke to them to help me out. I even got to meet Eric’s dad, he’s so funny and nice! This is truly a family operation that takes pride in their craft, and it shows. The building of our pool went very fast. I was so shocked! With all that said we broke ground on May 3, 2025, and they started filling the pool on July 1, 2025! On July 4th we officially broke it in! A pool built with Larsen’s Pool and Spa is money well spent! Thank you! Eric, we appreciate you and your fabulous team so much! Thank you for bringing our backyard oasis to...
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