Volunteer Automotive & Car Audio — Local services in Oliver Springs

People typically only write a review for a bad experience but I believe in writing reviews for positive experiences as well...especially when it comes to local businesses. This place is great and here are the reasons why:

(my repair: front brakes replaced and collect a quote for A/C repair)

Before I got the work done:

1. they were not afraid to give me a quote! It is always a red flag to me when someone won't give you a quote-even a ball park. They gave me an exact quote.
2. sales staff were knowledgeable and had excellent customer service skills
3. they set an appointment and gave me a fairly accurate time-frame. Also, if you have an appointment you can make plans to be without your car. (just sayin')

During my repairs:

1. If they find out that you need additional parts or labor they will give you a call, give you a quote for the added costs and ask permission to make repairs. So, no hidden repair costs! This is exactly what they did in my case and it was nice to know what was going on.
2. They will explain in layman's terms what is happening
3. They use manufacturer-quality parts so your repairs will last a long time.

After they were done:

1. They gave me a call
2. When I went to pay the cost was exactly what they had quoted me and they actually did me a favor and did not bill me for the quote on getting my A/C fixed, which is going to be a chore apparently. They also printed me off a detailed quote with the labor built in so when I am ready I can get it fixed and know exactly what I am in for.
3. I was going to pick my car up the next day because I didn't have a ride and THEY PICKED ME UP!!!! I couldn't believe how they went out of their way to help me! That being said, I don't think that this is a service they offer, but I happened to live very close. Still, I was blown away at the excellence that this company offers.

So, I will definitely be bringing my business back to this place and I think that they offer honest,...

I ordered a Hertz 2000W SP4.900 Amplifier, a pair of Hertz SX165NEO and a pair of Hertz SX690NEO speakers w/5x7 to 6x9 adapters for my 2017 HD Street Glide Special. I received the wrong adapters. I called them and they apologized several times for their mistake and express shipped the correct ones. While on the phone with them, I ordered a set of Hertz front speaker grills as I thought they were included with the speakers but were not. I waited 2 days for new shipment to arrive. Upon opening box, speaker adapters were in there but no speaker grills. Once again I called them to inform them of another error. They overnighted the speaker grills to me which arrived first thing the next morning. I installed the complete system (using their YouTube installation video) and it sounds amazing!

I am giving them 5 stars because we all make mistakes. It’s what we do to correct the mistakes that were made and I feel Volunteer Audio express shipping/overnight shipping (which we all know isn’t cheap these days) the items I needed showed that they care about customer service and making things right. I recommend giving them a call if you are looking to build a sound system for...

First of all I'm not here to say negative or positive things about a person's business. I really don't do reviews. I was looking for a wire hardness for my son's vehicle since I couldn't find one at the local stores nearby. I was told there was a car audio in Oliver Springs so I stopped. I walked in the door and it smelled like heavy paint thinner in the seating area. A guy name Jay came in from the garage area which was very overbearing with is greeting and not respective when I was trying to ask questions. Another thing I do have a degree as a Electrical Engineer and have worked on many radios in my day. He treated me like I didn't know anything. The price of the wire hardness he suggested was $79 dollars with door chimes and steering wheel controls. I talked with a friend telling me they are very high in their prices which I don't know if it was true or not but I did manage to buy the same wire hardness online at Amazon with the same features for $24.99 to install in my son's Trailblazer. It works great... I'm giving a neutral review and no I will not shop or recommend them to any...