Amethyst Home — Local services in Omaha

Buyers! Please beware. This is a completely unethical business.

I purchased expensive counter stools and being aware that they have a very strict return policy, I asked detailed questions about the safety of the stool legs on hardwood floors. They assured me they were safe and that if not, the options they had on their Amazon site (felt, sleeves) would work to protect my floors.

After receiving the stools it was clear that because of the weight of the stools and the sharp, pointy legs they would definitely scratch my hardwood floors. I ordered several protection options from the merchant's Amazon store (felt, sleeves) and none of these options would stay on the stool legs due to the small circumference of the points.

I immediately reached out to notify the merchant of this issue and to try and resolve it with them. The merchant then sent me the manufacture's own care instructions which read, "Do not drag the furniture along the floor, as it might damage the protective coating, cause rusting or leave permanent marks on the floor.” The only way to pull these stools out is to drag them across the floor because they are extremely heavy.

I made several attempts to resolve this and the owner herself, Monica Freeborn, has shown no good faith effort to make this right. She has offered that I could ship the chairs back, at my own expense, and she would provide a store credit.

This is unacceptable. The ownness is on the merchant. They provided completely false and inaccurate product information (that I based my purchase on) and they did not vet the product properly to ensure it would be safe for use on hardwood floors.

After multiple good faith attempts to try to resolve this matter with the business owner I have had to enter into a billing dispute claim with my credit card company.

Please beware of this company and their practices and protect your hard earned money and perhaps consider ordering your items elsewhere (especially if you aren't able to see them for yourself in person).

Amethyst Home cannot be trusted with providing accurate product advice because many of these products are shipped by 3rd party manufacturers and it appears that the staff and owner have never laid eyes on them to validate the quality, design, functionality, and in my case safety on hardwood floors.

The claim they make on their website that their "design team are problem solvers"...

Wow! I'm absolutely blown away by the customer service, fast shipping, and beautiful, premium quality wool "Naomi" rug!

My new rug exceeded my expectations and immediately raised the natural-luxe look and feel in my home. No unnatural smells, soft & comfy, and absolutely gorgeous.

Unlike many retailers, I was delighted to find that Amethyst home does not outsource their "chat" option to an outside company... the OWNER replied to the chat (not a bot!) which meant my questions were replied to quickly and fully! And, such a nice touch to personally follow up (via email) to make sure everything was as expected after delivery.

I'm pleased to have found a shop that embodies the same love for natural finishes, soothing aesthetics, top quality products AND beautiful service.

Side note, I'm SO glad I ordered the rug pad she suggested, best one I've ever used and I won't be going back to a lesser one.

Thank you, Amethyst Home, my other rugs pale in comparison so,...

I came across Amethyst Home via an online search for a specific rug, and I couldn't be happier I landed on their site. I've always been one who needs to really visualize decor in my home before being able to purchase it, and shopping online doesn't always make it easy. However, I decided to use the chat feature on Amethyst Home's website, and I had the opportunity to chat with not one, but both of the owners, Monica and Andy, for literally 2 hours. They sent me additional photos of the rugs I was considering, sent me suggestions and recommendations, and continued to quickly and happily answer my constant questions :) This customer experience was a memorable one, and I already know I will be supporting this small business with additional home furnishing purchases. Check this place out, you...