Sol's Jewelry & Loan — Local services in Omaha

I've been going to this location for a while now and have noticed a sharp decline in not only customer service, but in pricing on items as well. The staff went from greeting you at the door, joking with customers, and positive attitudes to subpar customer service and a chip on their shoulder when asked questions about anything.

Bargaining and haggling is half the fun of going to pawn shops. In months prior I had no issue doing so. All of the staff were always an absolute pleasure to work with and at times, flat out fun. Smiles as we would go back and forth with prices and working out a deal with no issue. As recent as last week, everything I was interested in was subject to a Google/eBay/online retailer search to quote, "sell if for what it's worth". I didn't think much of it until the prices for items were mere dollars shy of what I could get in a retail store (that offer warranties and have knowledgeable staff regarding items I purchase). The unwillingness to negotiate prices in addition to the sharp, condescending tone was an absolute shock. I made it clear I wasn't looking to be difficult and was simply looking to negotiate prices as I had in the past. But to no avail, the attitude was maintained as if I was trying to rip them off or start a confrontation.

I more than understand the store has to make money, but this is the same place I've purchased car audio equipment, some sporting equipment, and loads of electronics over the years and have always been able to work out a great deal. What now makes things difficult is that I've witnessed pawns completed without even looking at a computer screen and offers were made WITHOUT assessing a value to the items. Why try and get top dollar when you didn't know what you had without looking it up? Did you look it up to get the customer the best possible price when buying it in? Of course not, and it shows when someone who knows more than the staff about the item in question.

Maybe I'm just complaining, but I just want the old Sol's back. Great customer service, friendly staff, and being able to negotiate without someone's eBay search running prices through the roof.

Sincerely,

The guy who bought Def Jam Fight...

I have purchased guns, 2 very nice watches, tools, a drum set, a lawn mower, snow blower and in all tens of thousands of dollars over what I would had paid buying retail. Not once have I ever felt high pressured to buy something .

The store is like Cheers in a way as everybody knows your name. I love going into the store and exploring what they have for sale. They have repaired one of the things I bought there without even a hint of hesitancy to accept responsibility for a defective product. They offered to refund my money or repair it after they examined it and discovered it was not in satisfactory condition when sold. I elected to have it repaired which was perfectly done.

To make my stops at 120th even more pleasant, John, the manager at 120th, is very friendly and for lay people buying a new toy like a table saw or drill stand I had picked out picked out, John took the time to find out what I was going to use it for and explained why I would make a mistake buying the more expensive one due to the fact they were not well made. I have followed his advice and in doing so I purchased models that were significantly less expensive and they have been extremely durable over the years,

John is an expert on almost everything they sale. He honestly evaluates the item being sold and will tell you what is the Best Buy for what you need. His honesty is very refreshing. That honesty has been imparted on his employees and there has never been an instance where I felt pressured to buy something. I bought a $350.00, nearly new gas powered generator, from him this winter. John expertly guided me to the proper size unlike in the retail stores I looked at where they were trying to up sale me to a $1,850.00 model.

It is a very unique store at 120th just north of Center. They have opened a store in Millard on the south side of Millard Ave and it has the same customer...

Omg this place. Well gee. I goto every one of them on a regular basis looking for lots of items. It takes forever to get to all the goodies. It's a perfect way to look for music movies electronics guitars guns and just about any tool you might need. The mark up factor once negotiated with the big chief John is usually equitibke and decent fair. I goto all thecent e pawn shops in the area. My favorite is the seventy second street store where Chris is an excellent manager. The One hundred and twenty where John dors his high horse big chief parade and then there is Thler at the 142 and u street. The staff all except for one or two are decent. This one lady never gives a good price when the cat is away so I just dont buy on those days. But we do play cat and mouse often. The l street store manager Jaun I like working with on guitars. I have bought dozens of guitars from all the stores and the ones he gets are always nice. Then there is Manny at the south 84 street store. Such a nice guy to work with. Then there is Chuck the gun guy . The 143u store Derry has an abundant gun knowledge . Each store holds treasures to be found. I highly tout sols as an excellent place to go first before shopping online or any other local. You can even call and ask if they have prince Albert in a can and always get a fun laugh. Oh and Jake. He is fun to work with . His cake...