Supermercado Nuestra Familia — Local services in Omaha

Terrible customer service, the store smells like old meat and freezer, bad lighting, expired food, and have seen mice. I have never seen a more deplorable local market in our neighborhood in over 3 decades. Staff members are harassing when you attempt refunds for expired food and suggest better produce. Terribly managed store. Not getting another penny from our family and several others in the area.

just now I stopped investing a single penny in Supermercado for the simple fact that more often than not, freezer items and other items were sold with expired expiration and sold at retail price and aggressive employees when confronted about expiration and general management. Most recently we turned to Family Fare in hope that things were a bit different. (We are a hardworking family of 8). I'm beginning to suspect that this may be a neighborhood wide thing. Lost district. Several expired items were stocked in both stores. Few customers,poorly lit parking and beginning to feel like a ghost town when choosing a "neighborhood" grocer . Ive lived in the district for over 30 years and have never seen it this terrible to find a decent retailer.

Much to my dismay, I stayed loyal to the stores available, only to find yet another disappointment. I can only imagine what someone who may not have resources or knowledge of the idea and how many people are taken advantage of purchasing expired goods. Customer service is always great, generally well kept, well managed but very much sold short opposed to area markets. Funny, while serving the Midwest, both stores manage to sell themselves short in terms of product and quality vs retail price and a "Family " grocery. I'm better off with Walmart pick up. Kiss my average spending goodbye. Love,...

The staff consistently appears disgruntled and impolite, and the self-checkout machines are consistently slow and glitchy, making quick trips impossible.

Recently, opting for a traditional cashier line to avoid the sluggish self-checkout experience, I was disappointed when the cashier failed to alert me about the bagged items I left behind. Upon realizing the oversight at home, I called the store hoping to rectify the situation, only to be met with unprofessionalism from the person who answered the phone. It begs the question: what are the hiring standards here? Is there any accountability?

Returning to retrieve the forgotten item, I encountered further frustration as the cashier refused to acknowledge their mistake and insisted I pay again. Blaming me for not noticing their error, they refused to remedy the situation, resulting in the loss of my regular business over a mere $2...

we the customer service at 6 p.m. for money order transactions and was told to come back at 6:30 because the person was at lunch. We came back at about 7:05 and we were informed that it was closed! What the hay? Why would someone tell us to come back at 6:30 and then cuz I wanted lunch and then go back in Drive clear back over here and it's closed is it because I'm white it makes me wonder if I'm not reverse discriminated against because every time I go in that store I seem to have an issue. I've shopped there when his bag and safe for 20 plus years and never had any problems. My husband I will no longer shop there because of the low level of service that we have received more than once, they want equal rights it has been a community well that can that also goes out to the White...