Don Cortez Tire Services — Local services in Ontario

Poor experience at this tire shop... I took in two brand-new tires to get balanced and installed but installers over filled one tire and under filled the other - I checked tires after I left (also weary on balancing since two separate workers installed one). But I suggest to always check installers work because this is not the first time this has happened to me at same location. I gave them the benefit of the doubt - and I took another vehicle to install used tire and balance, but the installer did not do a good job since it was leaking air (based on this, decided not to go back). So, I took vehicle to another location to check stem but it was good still. So, I'm basing it on installer did not install tire properly when mounting it (possibly didn't seal properly, since I had to monitor tire and inflated tire multiple times to keep properly inflated). So, based on these experiences I would Not recommend...

It sucks that I have to even say this because I have received great service from this place before, getting a quick used tire was great once before. But OMG I will never come here again or recommend this place to anyone either, which sucks because I work 10 minutes away from here. Here is my exact experience…I come in for a tire replacement. Okay, would you like new or used? Used please, other guy standing next to guy telling me “used is no good” like I’ve been here and have gotten used tires from y’all before and they have been good for me. Then suddenly they don’t have any used tires available. I left immediately, went 10 mins up the street and got 2 used tires for less than what they wanted me to pay for 1 new tire. Please don’t go here, I know I will never again and I will make sure all my local Ontario,CA employees know to never be fooled by these places or have to deal with bad customer service and/or...

SQUEAKY BRAKE SPECIAL HERE!! I brought My vehicle Here trying to "save" a few dollars, BIG MISTAKE! When My car came back to the shop the pads were SMOKING Bad & I asked & He said "it's normal". It did go away BUT Shortly thereafter the brake squeaking began. I took it to a BIG Reputable Tire Co & they said that, "It's VERY CLEAR Whoever put these brake pads on DID NOT turn the rotars." The rotars are crystalized Now-INDICATING the problem!!! So I bring My car BACK into Don Cortez Tire & they Argue that the rotars Were turned. Clearly NOT THE CASE OR ELSE MY NEW BRAKES WOULDN'T SQUEAK!! They want to Charge Me MORE $$ MONEY TO FIX THE PROBLEM THAT WAS CAUSED BY THEM NOT TURNING THE ROTORS TO BEGIN WITH!!?? WOW!! SAD EXCUSE OF MECHANICS & POOR CUSTOMER SERVICE, NEVER AGAIN!!

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