Lewis Center Close To Home Center with Emergency Department — Local services in Orange Township

This is my second time ER visit for my 4.5 year old daughter to Nationwide children’s Lewis center location . I want to share my experience this time on 05/25/2025 Sunday around 8.30 pm . My daughter started having fever from 23rd May Friday night .. And we took her to her pediatrician after hours triage doctor on 25th Sunday morning and there she had been told that normal viral and everything else i.e lungs ear throat look normal . But from Sunday afternoon her fever was peaking high . Like we found at our ear thermometer 103.9 ( which we are using after she is born) .. we haven’t seen this much high for my daughter and we were scared and decided to take her the Nationwide lewis center location ER close to our home … As expected after waiting for e decent amount of time we were seen by the ER doctor Elizabeth Claxton . Before that my daughter had been done the urine culture and the flu test . After getting the reports we got the chance to visit the doctor and first thing she said after entering the room that my daughter has been tested Flu B positive and she doesn’t believe that this report is true because Flu B has a tendency to come false positive and as its not the flu season she doesn’t believe in this report .. and she checked her mouth and she claimed that she found 2 spots into her mouth and on spot on her left palm and she suspects its The Hand foot mouth disease.. and its common in this disease to get temperature like 104-105.. I asked the doctor to show me the rash on the palm so that if it comes more I can take care of it. (My daughter touchwood never had hand foot mouth yet so i am not aware of the look of the rashes ) . But she couldn’t able to show us. She had a tendency to discharge us as soon as possible. We asked to check her temperature in the thermometer we generally use the ear thermometer. And it came 104.9 there .. and the doctor claimed that the ear thermometer is the most inappropriate one she believes.. always under the tongue we should go by . And she asked us to wait couple of hours more before we leave so that the Motrin they provided my daughter would start to react .

So we came back home around 12:30 am with the conclusion that she has hand foot mouth and we were keeping our eyes on her for more rashes is appear .. Next morning was memorial day so her pediatrician office was closed . She was continuously having fever and we were providing Motrin and Tylenol . Tuesday morning we took her to her pediatrician and she checked her ear lungs and did strep test and chest x ray and all came back normal .. we came back home with the hope that the fever will break but no result on that . Thursday again took her to her pediatrician and she did urine culture again blood drawn and whole flu panel check .. blood and urine came back normal but flu panel she got the FLU b again positive after 7 days of continuous fever .

The pediatrician told she cannot be provided Tammi flu as its more than 48hrs from the symptoms first started so it wouldn't work and this is the only cause for her fever ..

My point is while we decide to go to ER that means we really need emergency treatment and we expect the treatment should be accurate and we get some expert advise in an alarming medical condition, specially while its the question for my 4.5 year old kid .

My humble request before coming to the conclusion with just an assumption please believe in the reports , the practicality of the fact . Otherwise if you don’t believe the report whats the point of doing the test for a small kid .

I hope my daughter will recover soon and I wanted to share my experience so that others mights have an insight about the experience in Nationwide children Lewis center location...

I am writing to share my recent experience at the Lewis Center Nationwide Children's location on 02/27/24. While I have had consistently positive experiences at both this location and Nationwide Children's downtown for both me and my son, this visit fell short of expectations.

My son, a 14-month-old diagnosed with COVID-19, developed an increased cough and worrisome breathing sounds. Our pediatrician provided an urgent request to obtain a chest x-ray at the nearest Nationwide Children’s location, and they emailed me the x-ray order. I arrived at the Lewis Center location around 4:30 pm. Fortunately, there was no waiting upon arrival and I was directed to the open registration desk. Unfortunately, the registration staff informed me that they could not accept the X-ray order electronically, despite my explanation that it was emailed by my pediatrician. She said, "NO, THE ORDER MUST BE PRINTED. WE WILL NOT PRINT IT FOR YOU."

While the staff member was personally courteous, I was deeply frustrated by the inflexible policy regarding digital orders.

I believe an alternative solution, such as accepting the order through my MyChart account, seeking manager approval to accept my email, or offering a suggestion for nearby printing services within the facility, could have significantly improved my experience. This requirement for a printed order presented a significant obstacle, especially considering that it was already around 4:30 pm, the wind was picking up and it was starting to rain, and the potential risk of further exposure for my son (who is already contagious) to take him to another store to have the order printed and then return to get the x-ray.

It’s interesting though… With just about every other medical process, I’ve been required to sign medical forms, communicate with docs/nurses, request medication refills, make appointments, check-in for appointments, make payments…ALL ELECTRONICALLY. Yet you won’t accept a non-printed medical order for an x-ray. And also, what is the issue anyway? Is it a paper/printing issue? Or is this an issue with emailing or uploading sensitive information? Or is this an issue because it requires someone to stand up from behind their desk and walk to a printer? It wasn’t explained.

Ultimately, due to their inability and unwillingness to process the digital order, I was unable to obtain the chest X-ray for my son. This experience highlights the need for healthcare providers to adopt flexible procedures that cater to the current digital landscape and prioritize patient and parent needs, especially in urgent situations.

Signed, Concerned and Very Disappointed Parent

Please do better,...

Visited this location tonight with my daughter and 8 month old grandson for congestion and difficulty breathing. We were taken back shortly after arriving to a triage room where his vitals were taken. We waited for 3 hours and he/his vitals were not rechecked. We decided to do what we have never done before - leave. Since it is after 3 AM, we will take shifts watching him and go to an Ohio Health Urgent Care at 9 AM. Nationwide Children's, it is important to note, he was diagnosed with the flu and ear infection Thursday at one of your Primary Care Centers, which we shared (adults were diagnosed and treated for Type A flu and bronchitis this past week in the home - there have been deaths just this week from the flu). To make matters worse, staff members were playing cards, the nurse or PCA shared Urgent Care hours for Sunday (that is just a few hours away) AND the doctor walked by and shared he was the only doctor on staff with two other children ahead of us moving as quickly as he can. Unfortunate, doctor stretched thin and children waiting too long. So many problems with this situation and very very disappointing to know new state of the art units are opening and there are not enough doctors to staff the exisiting needs of my grandson and...