Shutterbuttons Photography Studio — Local services in Orlando

Had an appointment set up for 11:30 in FL. I showed up at 10:30 when the studio was empty and asked if we could bump up our time and was told no, not an issue. Came back at 11:25 and checked in with my party and was told we would be taken back for our photo shoot within the next 10 minutes. 20 minutes pass and we went to ask where we were in the line. Told 10 more minutes. Again waited another 20 minutes and asked again. We explain that it’s been 40 minutes and the blonde lady we were dealing with kept stating she wasn’t aware even though she was the one we were talking to. 3 customer service members then decided they didn’t want to hear anymore and left while we were still talking. Waited another 5 and asked for our voucher back, and didn’t know until we went to guest services that they just threw some random card at us with someone else’s information. This place wasted 45 minutes of our park time with no apologies and no refunds. We will not be using them again and will be...

Total waste of time and money. We had an appointment and still waited an hour to take a photo. The photo they give you for your package is one you can take in hogsmeade at the park, which we had already done that day. No choice for a better shot, a reshoot or a different background. The photo quality isn't professional. They waste your time taking all these different videos and photos and then don't even present them as options to view or purchase. They tell you to make dumb expressions and turn your back to the camera so most of the shots are awful. The entire experience is rushed, disorganized and overpriced. I wish I could get my money and moreso my time back. Just skip it and ask someone to take a shot of your family with your phone in front of the train at Islands of Adventure...

We had reservations for 12:30 and still waited for an hour before our pictures were taken. Came back, got the picture and dvd but never got the digital email. I stopped into Shutterbutton the next day and told them I never received the email. They took my email again and said they would resend. The next morning I still never received the email and I stopped in again and they gave me the email to customer service to have them send again. I emailed them twice in 3 days and still no reply from them. I have the dvd, but the format they use doesn’t comply with any program so you can only watch it when the dvd is in...