Secret Castle Toys And Games — Local services in Owensboro

First the seller was quick with the information involving my order and in shipping the item. It was packaged with care. Fantastic and for the price combined with the quality of the item I'll be buying from them again and recommending them to my friends and family. Now for the items themselves. First I bought these knowing the the services for the game on 360 have been shut down. I really just wanted to own a copy of Final Fantasy 11 so for the price I grabbed both. I pulled out my 360 E and hooked it up for the first in years since I got it and just loaded the games up to see if they would load up. They did so the games work, the services don't which I already knew. But the quality of the items they sent me were so nice! The case have some of the most minor scratches and look fantastic along with the sleeves. The fact that they came with the original manuals and other items in the case was fantastic and the condition of the manual was so nice I was genuinely surprised that these games were used. The disks overall were in great condition as well. One had some minor scratches and the other was clean as a whistle. You can tell they were handled with care. Overall quality of the items and customer service is a five! Keep up the good work! These bad boys are going in my collection of 360 games and they will be going up on the display with some of my other collectibles. But hey if y'all get a copy of Final Fantasy 7 Dirge of Cerberus (CIB) for Ps2 then I'll definitely try to snag that up! Thank you for the items! Pictures...

This is very unfortunate for me because I have bought stuff from these guys before with no complaints but honestly this is unfair & unacceptable game came not only out of the disc holding part of the case but came with some knarly scratches game won’t even boot up or load in any way game is broken. not to even mention I specifically picked CIB (Complete in box) and not at all complete in box. I love supporting small businesses specially these guys cus they’re energy & dynamic is always positive funny and genuine but this tbh is the result of poor packaging case not secure in the selected packaging as well as false advertising because if this wasn’t put on their store as complete in box I would have never made the purchase. I’m all for support of small businesses but this is truly unacceptable to me I’ll be providing photos to show what I mean (Update) not getting any reasoning or response from these guys so I’ll say this cus I’m not the only one… if we shop to receive a certain product EXACTLY as advertised we shouldn’t be getting broken incomplete defective products. Insane to me but better to respond to only the customers that don’t have problems than to respond to the one that do. It’s very disrespectful & won’t be making this mistake again id hope & suggested genuine customers move cautiously. You make a purchase something wrong? Your...

Great store with a great owner! Felt really safe here even with Covid running rampant and not pressured to buy anything. It was ok to just look and enjoy all the cool stuff they carry (which you don’t see in person that often) without having to purchase something to be in the store. Want to try out a game? Sure! Want them to find a game that you haven’t played you may like? They can set ya up with it! Want the best deal on a retro system that actually works and has been checked by a professional that knows the ins and outs of the systems they sell? Say no more.

Prices are more than fair and Jason is always willing to work with you to get you the best deal possible.

They also do great about keeping everything sanitary with the Covid pandemic regulations going on also. Masks, clean hands, clean store and products.

Jason also bought a toy collection of mine and it was a hard decision to make and he made the process easy and made letting go of them way easier than I thought it would be.

Great addition to the community! A lot of places will never have a store of this caliber with a owner that cares not only about the products they carry, but also the patrons that visit in the manner Jason does.

You want service with a smile? Go here! Consider yourself lucky Owensboro. This...