Allen Samuels Chrysler Dodge Jeep RAM Oxford — Local services in Oxford

If I could give this place 0 stars I would. I was so upset with the service here. I was scheduled to have my car serviced 2 weeks ago and my car has just been sitting there for 2 weeks and no one serviced it. I was only given guesses as to what the issue was with my vehicle and was told I had a motor issue which was the reason my car wouldn't crank. However no one did a diagnostics just a guess and my car continued to sit for 2 weeks and no one touched it. I called every 1-2 days for two weeks no one could give me updates just that it hasn't been serviced yet.

After two weeks I have been running out of funds due to renting a vehicle which the money I spent on my rental could have went to what was needed for my car. So i decided to have my car towed from this dealership elsewhere.

I had my vehicle serviced at another service center and the reason my car wouldn't crank was due to just replacing an old battery. I am appalled that they would even let me to think that the Issue was with my motor. I feel as though if I wouldn't have taken my vehicle elsewhere I would have been taken advantage of.

I have previously used their service before months ago and left disappointed. I brought my car in initially to be serviced due to my car pulling to the left and was told something I literally didn't understand paying out 700.00 plus dollars. When going to pick up my car I asked if this would fixed the pulling issue and I was told "possibly". I still used their service again trying to maintain a customer relationship hoping it would be better and trying to have my car service with the brand it is.

DO NOT WASTE YOU TIME OR MONEY the customer service is horrible. no communication skills, and i question their integrity. I am still in shock thinking about what possibly could have happen and how much money I feel like they would have gotten me for. Please find another Service Center. I don't like to bash companies and it hurts to do this review however I am just so disappointed in the service I...

Not sure if I will ever go back to purchase anything from Allen Samuels ever again. I went in to see a suv and was approved for a loan but had to wait over two weeks for the service and inspection to be complete. Upon receiving the suv back from the dealer, I was only able to drive about 50 miles and had all the coolant leak out and the car over heat. I was concerned with the suv because I had waited over two weeks for the service department to complete the services and final inspection. Seems like someone didn’t do their job and I spoke with the salesmen to see what could be done but the only solution was that they would repair it. I traded in a fully functioning truck to receive something that broke down after a short drive. Not happy with how my experience went would be an understatement. Be aware of this dealership and save your...

I live and work in Memphis, Tenn. and spend weekends in Oxford. This is where I take my Jeep Patriot for basic maintenance work (e.g., oil changes, diagnostics) and recalls.

The staff is always friendly, welcoming, and courteous. They provide me with accurate timeframes for when my car will be seen and repaired. They have been flexible on the rare occasion that I have had an inflexible schedule to accommodate.

Their prices for basic work are fair, though I can’t speak to major repairs.

The waiting room is well kept, well lit, clean, has vending machines, and free coffee. There is television. The chairs are comfortable - what more can you ask from a waiting room?

I will return to Allen Samuels in the future, and I would recommend them to other Jeep owners in...