Oxford Toyota — Local services in Oxford

PHENOMENAL SERVICE ONCE AGAIN: Exceptional Customer Service at its finest is what I received and would like to acknowledge the following employees at this amazing establishment. The moment I walked in I became part of this beautiful family and I highly recommend this great establishment to anyone seeking a vehicle: Jon Oliver is an incredible salesman and really cares about the customer. He doesn’t pressure the customer and is a great guide throughout the entire process. He listens intently and has such an amazing spirit and compassionate heart. Jarrod Stewart the Financial Manager works very well with the customer’s wants and needs and is very empathetic with an understanding heart of what the customer is looking for. Pamela Bruce is a certified sales consultant and a spectacular magician when it comes to getting the car connected to the Toyota app and ensuring the apple play is connected perfectly before the customer drives away in their new vehicle. She answers all questions with knowledge and expertise. Maddy Hill is such an awesome salesperson with a kind and caring approach and is a true professional, especially as it relates to all of the connective intricacies dealing with the fine details associated with the Toyota app and WiFi services offered to make sure your car is a rolling WiFi vehicle. Jamison Roane is a Sales Manager that has more patience, acceptance, kindness, and tolerance than I ever seen when dealing with the customer. He aims to deliver exactly what the customer needs and is capable of doing with zero pressure and is there to please the customer throughout the entire sales process. Brodie Stewart is by far the kindest individual I’ve ever encountered when it comes to detailing the customer’s vehicle. His customer service skills are evident in every phase and he has a respect level for the customer that is second to none. Service manager Pam is absolutely amazing and has phenomenal customer...

Oxford Toyota Service center is lousy. The mechanics are sloppy and careless. We recently had our Camry serviced. After keeping the car for at least 5 days, the mechanic said our car was all fixed, giving it a “green light” rating in all categories except for the brakes which he was supposed to resurface, but didn’t.

A week later, the car broke down late at night on the highway to Memphis. (Fortunately, my wife was able to rent a car at the airport and rescue me from the side of the highway). When we were able to get the car to a mechanic in Senatobia the next day, he discovered air pressure building up in the radiator, multiple hoses that were in terrible condition with cracks and bubbles, broken spark plug cables that weren’t even connected to the spark plugs. The mechanic in Senatobia fixed the car and it runs better now than it has in years of being serviced at Oxford Toyota.

We contacted Toyota USA regarding the problem – they promised that Oxford Toyota would contact us the next day. That was three weeks ago and to date, we have not heard a word from Oxford Toyota Service Center. Obviously, they don’t care enough to acknowledge us, that they are letting customers drive unsafe vehicles, not to mention the additional $600 we had to pay for a rental car and necessary repairs.

So, avoid the Oxford Toyota Service Center. There are better mechanics who deserve your business and actually care about doing the job right to ensure...

They unnecessarily replaced the front radar sensor (Sensor Assy, Millimeter) ($713.75). Only the support bracket (Grille Sub-assy, Rad) was broken.

I am 100% sure the sensor did not need to be replaced because i had removed it and identified the broken part. I tested the sensor before going to get the broken part and ithe sensor worked perfectly. I requested the broken part (Grille Sub-assy, Rad) on Dec 2 at your dealership ($108.97) and was told they would not be able to get it until the next day. I was leaving to go out of the country for work the next day for 5 weeks, so I did not purchase the part.

My wife (Elizabeth) took the car to your dealership on 17Dec. At my instruction, she told them that I had disassembled the brackets and determined that the sensor was good and all that needed to be done was to replace the bracket.

Instead, they replaced the grill assembly and sensor assembly and charged me $959.88 for labor. It had taken me less than an hour to disassemble it and I am quite certain it would have taken less than 2 hours to put it back together once I received the part.

I don’t know what your labor rate is, but I should have been charged for no more than 2 hours labor (3 would be a stretch)

I estimate that I was overcharged $734 for labor and $713.75 for an unnecessary part for a...