I come here probably 3-4 times a week and Iām not one to complain too much but the gentleman who āhelped meā today was pretty rude and I will not be coming back. I pulled into the drive thru to order and the man working was busy with other customers. I realized I left my debit card in my back pocket so I opened my car door and got out to pull out my card as he was walking out to take my order and he said āthis is a drive thru you need to stay in your carā in the most rude tone. Iām normally helped by a shorter gentleman thatās nothing but nice, but today I had terrible service. Iāve spent loads of money at this establishment and refuse to be treated like I was today. Iāll be going to Brown Derby from now on.
^this was my original post but I changed my review to 5 stars based on my interaction today. I came through the drive thru and the owner took my order and noticed my name based on this review. He sincerely apologized and let me know that his staff has been trained on the way he expects them to treat customers and assured me that would never happen again. He told me he would happily give me a discount for giving them another chance. I was very satisfied with his resolution and will now continue to be a customer. Thanks for...
Ā Ā Ā Read moreI have to say that every time i go to this store Tim knows exactly how to put a smile on my face. He is absolutely wonderful and both my boys love him dearly. He is the only reason we come to whisky river. When we pull in and he sees our cars, he automatically knows what we want. He has our order memorized to a T. Hes a wonderful worker and glad you have a guy like him here. Hes the reason we come back every day. Even just to say hi. And we love to see him spoil our kids with candy. They...
Ā Ā Ā Read moreWhile they had what we were looking for Iām not sure we will go back. We did ask a few questions in the drive thru about if they had certain products. While we could have gone in, I thought the drive thru would work for this as well. But maybe I was mistaken. The employee today around 12pm said we were annoying him because of our questions. We asked about 3 products thatās it. Seemed really rude when we were very kind...
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