ELJAY LAWN PRODUCTS — Local services in Pagedale

Against my better judgement, I bought my mower here for service at the advisement of my business partner. I requested routine maintenance…an oil change, blades sharpened, a wheel repair, and to fix a minor oil leak. Each time I received my mower back, it continued to leak oil. After 2 failed attempts to repair the leak, the mower then failed to start all together. Upon returning for the 4th time, they proceeded to tell me that the motor was failing due to low oil. I advised the service technician to check the service records as they had just changed the oil and repaired it 3 different times for the same leak. He then proceeded to tell me that I should be checking the oil on my mower before each lawn dismissing the fact that they never fixed the oil leaks (and probably never changed the oil), and that it was a “coincidence” that the mower failed after several by attempts by them to repair. To my great disappointment, the service technician became very rude, unprofessional, and essentially walked away mid conversation. I called to speak with the owner or a manager and they never answered the phone (after 9 attempts). Prior to this shop, we always patronized Milbrandt for our maintenance and repairs. Unfortunately, they are shut down thus how we ended up here. I would NOT recommend taking your equipment here for repair. Our company has not had both of our mowers at the same time all season because they have failed to successfully repair either one of them and we have to keep returning them. At this point I will just have to cut my losses. Please please do not take your lawn care equipment here for repairs as I highly question the skill and integrity of the mechanics they employ. Additionally, they don’t seem at all customer focused. I would highly recommend Art’s Or Harvester Small Engine Repair for your lawn care equipment maintenance and repair. As for myself, I will be filing a complaint with the Better Business Bureau and taking them to small...

The business policies and procedures are set up in a way to take advantage of the customers. They want to secure your mower in their possession before giving you even a slight idea of what repairs are needed, and the cost that may be involved. They ask for your phone number, but they don't take a moment to give you a call before "repairing" things that are unnecessary, and charging you for things that aren't needed. I just spent $138 for a "new" carburetor, in which I was not given the "old" one. And I was told that the carburetor was "gummed up" from fuel being left in the mower over the winter....but, my mower had been stored all winter WITHOUT fuel in it. And, common sense tells me that if the carburetor needed cleaning, a REPLACEMENT is not necessary. (keep in mind that this mower was brand new and only used once last season). A carburetor does not just need replacing after only being used once. By the way....my mower was returned to me after the repair with more dirt and dust and looking more used than ever, after they "replaced" this carburetor. They do this because they are the only repair shop in this...

These are white people who own a business in a part of town where the people are predominantly black and these people are very very racist. Any positive reviews on this dump are fake! I took my riding mower to them only to have the carburetor cleaned or replaced and these people changed me $500!!!!!!!! I only paid 300 for the mower! I can get a whole car engine replaced for that much money! When I complained about them ripping me off they were very condescending and very rude! They do not hide their hatred. They do not appreciate us or our business. I am in the process of suing them now. I don’t want them scamming anymore people and I can only imagine how they treat our elderly! Please find someone else to serve your lawnmower and lawn care needs even if you have to go to another part of town! A carburetor for my mower only has 5 screws and takes maybe 15 minutes tops to replace! These people are racist and they are ripping off the African American community please shop elsewhere! If they treated people in the store the way they do in these comments, they would...