Mr A's Liquor World — Local services in Palatine Township

Disappointing Experience and Poor Customer Service

I visited this store recently and was thoroughly disappointed by both the product and the service. Initially, I purchased what I believed to be sparkling alcohol, and upon returning to buy a variety pack, I realized the new purchase was not sparkling. When I attempted to exchange it, I was directed to resolve the issue with the original manufacturer, which I found quite unreasonable. Further, when I inquired about the store's return policy, the response I received from the staff was unexpectedly rude. The employee stated bluntly that they do not offer refunds. I am left questioning the legitimacy of their customer service practices. This experience has unfortunately deterred me from future visits and I would caution others to consider this before...

I have serious problems with these people. 1) they don't answer the phone, ever. 2) They LIE on their beer menus. I've gone in there twice when Beer Menus was updated and they don't have a clue what I am talking about. I'm convinced they are shady and are drawing people into the store on false pretenses. 3) The beer they do have is $2 more than any other beer store I go to. These guys are shady ripoffs. Go...

Read a review about how they lie on beer menus and should have trusted it. Says they just got Half Acre Double Daisy in today and I go in and the guy has no idea what I'm talking about. Acts like he cares and is looking at the cooler with me but it was clearly obvious he was just entertaining me. Told me it just updates by itself. Very shady and overpriced, Take your business elsewhere if you'd like to...