Hefner Furniture & Appliance — Local services in Park Hills

First, I want to say our salesman, Jim McDowell, tried to be extremely helpful in our situation. We purchased a Home Stretch sectional called Catalina on October 22 and it was delivered November 16. That was an initial red flag since Hefner took our money almost 4 weeks prior to delivery of the product. Immediately upon receipt of the sectional we noticed it had a strong chemical/sawdust odor. We realized this may be normal and we headed out of town for a week to let the furniture “air out.” Oddly enough, it wasn’t the fabric that smelled, but must be the treated wood within the frame of the couch. Ten days later the odor had not dissipated so we called the store. They assured us they never had an issue with this brand before and we offered to give it more time. Finally the salesperson stated we could come and pick out different furniture. We spent 2 hours in the store on December 9th and found nothing similar that we wanted to spend the $2700 on. Besides that, when we mentioned ordering something not in stock, the sales manager said he would have to talk to the store manager. We mentioned we really wanted the initial sectional and if this was a “one time” issue, we would be willing to reorder the same sectional. On December 13, our salesman called to say we could come and pick out a different sectional. As mentioned, there was nothing in the store we wanted. Again, we asked if we could reorder the same sectional and the store manager said “no, she didn’t want to be stuck with 2 off them.” If no one else has ever had an issue, why couldn’t we reorder the product we wanted. Lastly we asked for our money back and were told by the manager we would have to pay a restocking fee—seriously? For furniture that smells bad! We even offered the manager to come to our house and smell for herself. We are still not using the room the furniture is in because the odor is so strong, to EVERYONE who enters our house, not just one person. My mother who has asthma couldn’t come over during the holidays and I can still not be in the room with the furniture without my allergies being affected and all of us still smell the furniture and don’t want to spend any time in the room it is in. Now it’s, January 8 and we still haven’t reached a resolution other than Hefner is happy to stick us with subpar furniture. We have lived in the area for over 20 years and have spent thousands of dollars with them. We believe in shopping local but after this experience, where the store manager had our salesman do the dirty work, advising us of the absurd restocking fee, I assure you I won’t spend another dime at Hefner’s.

I plan on contacting Home Stretch to advise them of this issue because as of today, the furniture still causes me to have a runny nose, cough, sneezing, scratchy throat, and...

We went to 3 other stores before coming to Hefner. Carol House, Bob's Discount Furniture and Ashley in Manchester MO. We live in High Ridge, MO so we are not close to Hefner. I appreciate the eccentricity of the owner and how he decorates his stores. He makes it a tour when you enter his store. There was a group of people who came in as we were finishing our order to see kitchen chairs, but their topic of conversation was the attractions could see other than furniture while at the store.

We did not work with anyone. Roger Pulley greeted and guided us to what we were looking for and he disappeared until we had questions. Roger never tried to add anything extra to what we wanted. Each of the other stores had a list of must haves to be added. Roger did not. He allowed us to purchase what we needed and my wife added a couple of items herself, based on the prices we were given and how well the store is staged.

We had purchased Furniture at another store and, but in a matter of 5 days the order was delayed 3 times and pushed from April to the end of may. Additionally, I checked the online reviews much to my dismay. This was common place and many of the reviews saw delivery pushed out an additional 4 months. I should have checked before we bought. So we cancelled that order.

Hefner's online reviews were very good. Hefner's quality of product's allowed us to upgrade what we were purchasing in a Power Reclining Sofa and Love seat, better mattresses at a price we could buy 2 and still save money. The other companies charge $329.00 for delivery and would not remove the old couches. Hefner has no delivery charge for our area and will take the 3 old couches and 2 mattresses. Hefner's 5 year Warranty was much less than the competition, plus if you don't use it, it becomes an in store credit . 1 other store offered that, but it was $150.00 more.

Finally, we talked with several people who were there to add furniture as repeat customers with great comments. I can vouch for the fact THERE IS NO PLACE LIKE HEFNER'S and...

Shoutout to Joshua at Hefner’s Furniture — He Didn’t Just Sell Us a Couch… He Saved the Day.

My fiancé and I walked into Hefner’s a few days ago, just looking to check out a sectional we’d seen online. Joshua greeted us right away with zero pressure—just a chill, helpful vibe that immediately made us feel at ease.

But here’s where it gets interesting…

While we were sitting on one of the couches, comparing options and discussing dimensions, I noticed my fiancé was getting super anxious. Turns out, she had just realized her phone was missing—and not just “left it in the car” missing. We were convinced it had been stolen earlier that day when we stopped for coffee.

Honestly, the furniture search instantly took a backseat. We were stressed, frustrated, and ready to give up on the shopping trip entirely.

That’s when Joshua stepped in.

He overheard us talking and didn’t hesitate. He offered to help us retrace our steps using Google Maps Timeline, and even helped us call the coffee shop where we thought it went missing. When that didn’t work, he asked if we had “Find My iPhone” set up, and walked us through using a store computer to log in and track it—something we hadn’t even thought of in the moment.

Long story short? He helped us locate the phone under the seat of our car, saving us from a full-blown panic spiral. He even brought us water while we were freaking out and let us sit down and breathe for a second before getting back to business.

We ended up buying the exact sectional we came for—but we left with a lot more than just furniture. We left with massive respect for someone who went way beyond his job title just to help two people having a rough day.

If you ever go to Hefner’s, ask for Joshua. He’s not just a great salesperson—he’s a problem-solver, a steady presence, and...