Staples — Local services in Park Ridge

If I could rate the store lower I would. I went to ship a package out. I had the item in the box and a label on my phone. I go print the label and it doesn’t come out right, I noticed but I followed the printing instructions. There’s this short rude man in the shipping and printing department who comes to help me at the counter. He tapes up the box and looks at the label sighs and looks back at me a few times. I ask if the cut off bottom of the print is a problem. He tells me it’s wrong go print it again. That’s a bit frustrating because I just printed the label out over there per his request now it wrong; but it’s ok.

I ask what’s wrong with the label and how to fix it. He has me pull up the label on my phone it takes me a minute and he’s tapping on the counter, rolling his eyes, looking around (just being impatient but it didn’t take me too long). He’s like “there’s your problem the file you saved is wrong”. I’m like ok and pull up the original off the link the website gave me. He’s like “that’s wrong”and goes to walk away. Before he does I’m like let me try to trouble shoot, he’s like ok.

I make a call, I end up figuring out how to get more of the label to see the tracking id and some of the second barcode he needed. I’m waiting still by the counter for him to return to me. As I’m waiting, I see him being rude to his tall black coworker, but I’m minding my business. I’m finally able to wave him over (waiting while he did whatever despite how long it took didn’t bother me).

He comes back over I show him what I got and he just goes “No”. I start asking if there is anyway to trouble shoot such as pulling up a new label based on the information and barcodes provided. He cuts me off to be mean and rude, saying no me and my phone are the problem he can’t troubleshoot that. He said a little more but I started shutting down at that point because it was just so rude for no reason and I was doing my best to be polite and patient.

I was trying my best not to but I start crying a little so I quickly say thank you and walked out. I left a staples crying!!! All because their worker is rude. Do I feel a little dramatic for crying, yes but I really couldn’t help it. There’s not only a way to talk to customers, but people. He spoke to me like I was neither.

It’s not about him not being able to help me. It’s the way he...

I am quite disappointed with this location. The level of incompetence and unprofessionalism is unprecedented, especially for a Staples location. After ordering a banner 24x72” for same-day printing from this location, something I’ve done numerous times before, I get a call the next morning that the size chosen was too large for them to print and that they would have to forward the order to a location in New York City and I would have to wait 5-7 business days.

I’m not an unreasonable person, but I expect a little professionalism, competence, and enough training to be able to handle a small project like this and to be able to find a practical solution to an issue that seems quite simple to solve. Sending this order to a location in NYC for a week instead of a local store is unreasonable and incompetent to say the least.

The icing on the cake was asking for a store manager whom I expected to be more knowledgeable and hopefully offer a more common sense solution and having to speak with the untrained employee again about how the store manager told him to tell me about an issue they have with printing white borders on the banner. All new issues, mind you, since I’ve never had this problem occur with the same product ordered previously.

I know it’s difficult to find employees these days, or at least ones who can function better than a 15 year old, but it still doesn’t explain the unprofessionalism by the store manager himself.

You’re much better off going to the Staples...

We had received a batch of recipe cards for my Bridal Shower through another company and realized the day we were stuffing envelopes for invitations that the recipe cards were semi-gloss! (For those that have not attended a shower, it is common that the bride requests the women to hand write a recipe on a recipe card that is provided with the shower invitation. If you have ever tried to write on semi-gloss paper, it becomes impossible to write with a pen without going over your writing multiple times almost putting a hole through the paper! It also tends to smudge) We knew we needed a FAST solution so we drove over to our local Staples where Noelle and Sam in the Print and Marketing Supplies department went above and beyond to help us. Upon arriving Sam sensed our urgency and when asking when we needed the recipe cards by, and receiving my response of "NOW!" he smiled and said "just give us a minute and we will figure it out". He and Noelle promptly reviewed the project and had it completed for us within 15 minutes. They not only were able to duplicate the exact design by scanning into their printer/copier but were able to print the recipe cards on double-sided card stock and cut them to the perfect dimensions for us. We were blown away by their willingness to help, problem solving and amazing customer service. Thank you both and to the Staples team...