Cox Store — Local services in Parma

I had Cox home internet for two years. The low rating is not because of this store. They were all very nice and helpful when I came in to return my equipment and pay off the reminder of my bill. My two star rating is because of the internet service and cost.

When I signed up with Cox two years ago I was quoted $50 per month for my internet. I was never told it was only a two year promotion. They told me it was locked in and I would always pay the same. Around two months ago when I hit my two year mark I logged into the app and say my bill was $120. How does one’s bill go all the way from $50 to $120. That’s crazy! Especially when I was told this would not happen when I signed up. Even if it were to go up I could see maybe $5-$10, but we are talking almost triple.

I called immediately and they said there was nothing they could do. Even with me being a loyal customer and paying on time every month for two years. Instead they recommended that I go down to the next plan and explained it would be cheaper. Even jumping down a plan my bill was $72. So not only was I paying $22 more, but will a lower plan.

So I cancelled my service online last night and returned the equipment today. All of a sudden after the fact I cancelled and came to return my equipment today the guy here mentioned I could get home internet service and a cell phone for $85. Why was I not offered this before?? Online last night or when I called around two months ago about my monthly bill going up??

Well, it’s too bad now because I already have my AT&T fiber and my new phone with AT&T (I’ve been a mobile customer with them six years). My bill with them is $120 including home internet and my cell phone which also has protective insurance. My internet is $45 for having a mobile phone already (which will not go up, that’s the discount for already having a mobile account), then my cell phone is $75.

That’s crazy that you all do people like that. Exactly why I would never come back. Even if I do pay slightly more with AT&T with faster internet service.

Future reference: your company should let customers know when they are signing up that it is just promotional and that their bill will nearly triple after the period ends. That should be illegal. Especially since the fact o specially asked about that when I signed up and was told it wouldn’t change. Smh

I see that you guys have many negative reviews. So I’d be looking into that and find a more honest way of doing business. Word...

First off I would like to recognize cox as being one of the best consumer internet providers in the area. Cox not only has increased bandwidth caps but they have also consistently been increasing speeds sooner than the competition. Reading many of the reviews I can only make some general assumptions of the various reasons people may be having issues. If you are not getting your provided stated internet speed there can be various causes for this depending on the speed you have. More than likely its your own personal hardware that is to blame in my experience.

For instance if you are running on wifi in an area with overlapping channels or an old router that cannot handle the load of multiple devices you will not receive your speed or get anywhere close to it. Remember co channels are your best friend specifically 1,6 and 11. Overlapping channels are similar to a family gathering with people shouting over one another. Co channels allow wifi connections to take turns talking.

If your modem is constantly rebooting it is most likely a problem with heat or the modem itself and should be exchanged just like you would exchange any new tech purchase if it was not working.

If you are connected through Ethernet and you cannot get your speed and you say have cox ultimate you probably don't have a gigabit ethernet port on your computer and or router and may only have a 100mbit port. Also you might have old ethernet cables that need to be upgraded to pass up the 100mbit barrier that many older cables have that only allow them to move at close to 11MB/s max.

I love my Cox service and I have never had anything but my guaranteed speeds for over 10 plus years as a residential customer. The only time I have not was when my line went down. My suggestion to everyone that before writing such negative reviews is to do some research and find out the specifications of your hardware. See if your old computer, modem or router is holding you back before pointing the finger at cox many a time I have had to upgrade hardware to handle higher speeds.

However, since the introduction of data caps I have to change my rating to a one since data caps only hurt us end users. Especially in regards to 4k content and adopting of new technologies that will...

Terrible Customer Service. Warning services are not as advertised. I recently switched to Cox from another ISP. I purchased the Flex package which came with 50Mbs of internet, basic channels and some movie channels for 69.99. I was consistently only pulling 20Mbs on speedtests. I called and they apologized and said they would send a tech. Tech came (late), he replaced the modem, ran speed test and couldn't pull anything above 20Mbs and then said he couldn't fix the problem that he would have to talk to the engineers. 2 weeks went by, no communication. Received an email survey asking if tech had fixed my problem and I said the tech was unable to fix my problem and I had received no further communication from anyone. Received a voice mail from a customer service rep and when I returned his call I never received a call back. So after 40 days of terrible internet speeds, resetting my modem 1-3 times a day, I called to cancel and had a terrible experience 30 minutes on the phone with 3 different reps (last one Emily) was rude and kept telling me that it was my fault that I wasn't pulling the faster speeds because I needed to buy or rent their combination modem/router in order to get 50Mbs. When I asked why it didn't say that on the website she said that it did, when I went to the website and read the terms and conditions of the package and it wasn't there she said it was in a different location on the website (under equipment). Took me a long time to cancel because she kept telling me that I just needed to buy or rent their equipment and that it is obvious from their website that I need that to get 50Mbs. Finally, after 30 minutes she agrees to cancel. In all of this, no one apologized, no one even acted like they wanted to keep me as a customer. That's my experience. Hope...