Millennium Systems International — Local services in Parsippany-Troy Hills

I own a day spa and in 2012 after weighing out all of my options and speaking to various spa software companies, I bit the bullet and decided that the long term investment of paying outright for a spa program would be worth it. I paid $2500 for my Millennium software system. As with any spa software system there are pros and cons and you truly have to weigh them out and decide on which will work best for your business needs and go with that. One of the biggest issues from the beginning was their lack of integration within their software system. If are looking for a system that offers you auto emails for appointment reminder, follow up for feedback and reviews, online gift card option, online booking and access to your software 24 hours a day no matter where you are, then Millennium is NOT for you. As the own of a spa you really want, and quite frankly NEED these things in order to streamline your business in today's fast-paced society. Unfortunately in order to have all these things, you have to sign up with the 3rd party companies that partner with Millennium. What Millennium doesn't tell you is that these "extras" costs money, lots and lots of money per month. The companies they work with require contracts and yearly agreements and of course monthly fees in which you are obligated to pay each month. What was equally frustrating was that Millenium charged $35 a month for their support fee. In other words you have to be signed up and in a contractual $35 a month support plan in order to receive ANY technical support from them. For example, if you needed tech support to fix a glitch in your software, you better have your $35 a month plan in place otherwise its $75 per 15 minutes to speak with someone over the phone. I'm a numbers gal, so the math just didn't add up for me in the end. Paying $2500 to own a spa software system outright is fantastic if it came with the following: Free updates each time they came out with a new software version, a fully integrated program that offers online booking, follow up emails, appointment confirmation emails, online appointment booking, survey follow up emails, gift card purchasing capabilities, etc. Once I found out how much their 3rd party companies were charging, I was extremely disappointed. One of the companies that offered the online reviews, appointment request and follow up emails charged $300 per month. I ended up signing up with them and it was a 12 month contract. When my contract was up, I tried to cancel and they told me that I auto renewed and was obligated to another 12 months. Needless to say I began my search again, this time I was looking at a web based spa software system that I could have at my fingertips anytime, any day, anywhere. So lets do that math here: $2500 investment, $7200 for 2 years to a 3rd party Millennium partner, $5 per gift card sold via another 3rd party company (I probably sold about 400 gift cards during my time with them) so that is another $2,000. Total investment in 2 years: $11,700. Was it worth it? ABSOLUTELY NOT! The straw that broke the camels back: Last week I needed to get into my Millennium spa software to look up a client who hadn't been to the spa in over 2 years. Unfortunately it had been so long since I had logged into the Millennium system that I forgot my password. I called up their technical support department and I was floored. In order to reset my password I needed to be on their $35 a month plan (12 month contract), or I could pay $75 for 15 minutes of technical support for them to assist me. I wanted one simple password reset for a system that I paid $2500. It would have taken less than 1 minute. Leaving Millennium in April of 2014 to switch over to a company who charges $99 for a complete spa software system with EVERYTHING integrated was the best decision I made. As a small business owner, my heart goes out to others in my position. I truly am writing this review to educate anyone reading. Please research what you're getting into before you decide to purchase from this company and avoid the same costly...

In a world where the dollar is king, and you "get what you pay for", Millennium is a diamond in the rough. Starting at only $69 a month, it is an incredible program for any business owner, no matter how small or large.

I have worked with them for 2 years and with different applications. Initially I used them as a new scheduling software for a multi-million dollar spa business. It managed memberships, product, commissions, employees, taxes, reporting, client information, marketing, and of course, scheduling. This program is so massive, you can really do just about anything you want with it, and we pushed the limits of the system. When there are so many cogs in a wheel, it is essential to have a program that juggle everything, all while keeping it organized and easily accessible.

There were many aspects that made this program a perfect fit, as it really could do anything shy of frying a chicken. The level of security within the system made it not just the right choice for in house, but also external loss prevention. There was an ease to pulling reports and gathering data that made meetings easy, as there was confidence in the accuracy of the information. Many associates were required to access the system at all levels of the company. Millennium is so user-friendly, that we did not have to devote copious hours to training our staff on the program. It also couldn't be "broken", though we tried! Nothing could be processed in the system that couldn't be fixed. Data was never "lost". As you may be able to derive, I have experienced software systems that can be trying, on a good day.

Now, let's turn a 180. Millennium was created for the spa/salon industry. That is, however, far from the limits of it's application. The organization I'm currently working with provides an altruistic community space for people to utilize as a meeting space for whatever they would like. Initially, it had been managed from paper calendars, and e-mails. Millennium, in all its glory, was the perfect solution to our challenge of coming into the 21st century! Using the exact same program, but turning off features and comprehensively taking advantage of the customization options, it is now a perfect fit for a much smaller task.

We manage 3 community spaces, booking maybe 40 appointments a month, compared to thousands at the spa. It is saving man hours as instead of all bookings having to go through one person and only one master paper copy (EEK!), it is now accessible from anywhere, at anytime, by any of our staff. With the backups available, there is no worry about losing the data.

It has also brought the quality of our communications to the next level. Instead of having to remember who has been e-mailed, when, about what, with what information, the marketing tool feature has empowered us to fully automate the system with confirmation e-mails that are branded and customized. A one man show, just got a polish and now has the branding that we have worked so hard to create.

All of the membership, commission, and product management features I utilized at the spa, I simply turned off, or didn't use and it is still the perfect program.

In both instances, I have been astounded, floored, and overwhelmed with the quality of customer service. At every step of the way, in every level of the company, you encounter individuals who know your company, care about your success, and genuinely enjoy what they are doing. I often imagine that the tech support team is tossing around a beach ball in the call center and laughing to alleviate any stress or negative vibes from the challenges, questions, and concerns that flood the team every day. They are your own personal geek squad that are as quick to smile as answer your question.

I'm proud to have had the opportunity to work with such a great team, to roll it out with two different companies and in two very different applications. If you need a software system to manage ANY aspect of your business, give them a call. You may be surprised how Millennium can...

After many years of using Millenium software, I changed to Meevo 2. I was told the reviews that said the software was glitchy & had bugs was because salons did not do the training thoroughly. So, I hired a person to do nothing but the training as well as train my whole staff.., she spent 7 weeks doing nothing but what they told her to do. It was still an awful transition... we were not only not prepared, we had days where we had no credit card processing available at all! Of course, this was 2 weeks before Christmas. Millenium attempted to help at times, but honestly, it took their technical support people a week and a half to finally get things somewhat figured out. The first payroll we found that the hours within their system don’t add up..., a little bug they said... , all in all, a very bad decision. I’m still debating about going back to Millenium! Good luck if you decide to take on Meevo 2! It’s been 2 months and the progress is minimal. Meevo 2 needs lots of work and, at this point, I don’t believe Millenium is capable to fix all their problems. Think twice before going with this software! I promised Millenium I would update my review as things progressed, so here goes. For the third month in a row I’ve been charged an increase in my monthly text message charges. Because I have 2 locations, I use their platform called Central Office, which they say has been around for 2 years. The problem with Central Office is that there is no way for me to check how many texts are actually being sent out! So, I just have to trust that they are counting them correctly! This is the software, which on my first payroll, back in December, I realized wasn’t adding up my employees time clock hours correctly for any given week! So I can hardly trust that they would be able to count my number of text messages sent correctly! Unfortunately, my business is still being affected by COVID, so I find this hard to believe that more texts could be sent out now doing 2/3 of the volume we were doing prior to COVID. It just doesn’t make sense. However, for the third month in a row, while the charges continue to increase, they tell me they are looking into it. As I have stated in my first review, buyer beware! They’ll tell you they care, but it just doesn’t show! They are definitely not in it for the small business! From the top down, it sure seems like they just don’t care. I will not be voting for them for top software of the year! I have been asked to update my review and reconsider my 1 star rating. I was seriously considering this recently because, honestly, after a year of using Meevo it has gotten a little easier! However, I was just told my monthly charges for both of my salons is going up from $87.50 to $114.30 per month per salon! You may ask what do you get for this increase..., well, you get to be told how to do your salons marketing! Yes, that’s right.., they want you to do email marketing.., even if you don’t want to and won’t use it, you have to pay for it anyway!! I really thought the benefit of this software was to make it conducive to whatever kind of salon you have and to customize it.., not so much! If I could get out of my contract with their credit card processing company and not take such a loss on all the equipment I had to purchase, I’d switch to new software in a heartbeat! Think twice...