Independent German Car Services — Local services in Pasadena

The owner, David, and his mechanics are professional, no nonsense guys with a great attitude. They fix what needs to be done efficiently and at a reasonable cost. They do not try to upsell or sell me unneeded products or services. On the contrary, I sometimes have to talk them into doing the service I request if they think it isn't necessary. They are quite good at communication and always answer the phone. Occasionally the are so busy that they don't call in time to come get the vehicle when it is done, so you need to make sure you call them if you need to get your car back the same day before closing time. My only real complaint is that they fill up fast in the morning and are often so busy that I don't get my car fixed that day, and have to come back at a later date. But you can't really hold that against them, it is more of a mark of their excellence that they are often so busy. All together, they have earned my thanks and 5...

Essentially David told me that the inactive warning light I was getting was because I needed a new TPSM on my left rear. However, when i picked it up the light continued so he told me to bring it back. When i did bring it back hoping he would solve the promblem, i hadnt heared of him for about 4 days and when i finally called him he told me i needed to take it to a tire shop to get a TPSM in the left rear tire he claimed he couldnt do it. So basically, he first charged me for a job he didnt do and then the second time he gave me half my money back for the job he didnt even do. This was compeltley inappropraite and inexceptable. If you choose to come here make sure you get your old parts back because he might not even change them and charge you...

Terrible experience here today I dropped my car off at 9:00 a.m. I was hoping to get it before 1:00 he said it will be done it was a radiator replacement I called back at 1 he said it will be finished in a couple of hours.. didn't pick it up till 4:15 p.m. I will definitely find somewhere else to take my car I know it doesn't take 7 hours to replace a radiator. You must have to be special to get your car looked at first cuz I know they didn't even touch it till after 1:00.. they do awesome work though, my dad used to go to this place a long time ago and they gave him great service I'm very unhappy about the service I got all the again they do great work and they...