Breaktime Bowl and Bar Events — Local services in Pawtucket

My firm rented this space for a photo shoot and the event manager, Jacqueline, was absolutely horrible to deal with. She was unresponsive to our office throughout the planning process, to the point that I had to physically show up at the site to get any answers to our questions and to prompt a proposal from her. Upon doing a walk through with our photographer a couple days later, Jacqueline, knowing the appointment time, didn't even have the courtesy GET UP FROM HER DESK to have a conversation with us or walk through the space with us! Further, when I did show the photographer the space, their maintenance person was painting the walls of the space we were renting and I had to direct him to postpone the process (we were renting the space because it was industrial and rustic with exposed brick - painting the walls a complete shift from the space we were "sold"!). When I brought that up to Jackie, she seemed to be inconvenienced by my request to wait the two days until our photo shoot was over stating "we have a deadline" to meet with the painting. Then, upon the day of the event, she didn't check in with our group ONCE, we came in and left without a single interaction from anyone on staff! COMPLETELY UNACCEPTABLE! Breaktime is a cool atmosphere for a unique outing, but if you're looking for an event space, dealing with Jackie would make this location a hard pass for me in the future. Customer service is one of the most important avenues of a business and Jackie needs significant training when it comes to this. The fact that I was forced to figure things out on my own repeatedly though this process, thankfully I have extensive event planning experience, otherwise this could've...

Ruined what should have been a special night! Called to reserve 3 lanes at least a month in advance for my daughter's 21st birthday. thought it would be great place to entertain all including the 4 children aged 8-.14. I stopped in a week before to check out place and confirm details. The night of party, all excited and kids couldn't wait to bowl. Reserved 3 lanes for 8-9:00...got there at 6 to make sure had tables. told guests to arrive at 630.first they set us up at wrong area that was supposed to be for another party and asked us all to move...fine ..rolled with it....still happy. ordered a bunch of food for my party of 12...and drinks ...service ok...food good. bathrooms had issues ...overflowing toilets and flooding. still ok overall. but at 730 started asking about process to obtain the 3 lanes and was told they would let me know...ten past 8....asked again...was told they would take care and to wait a minute....830 manager tells me there was an issue and they only had me booked for two lanes....Ok...I'll take the two lanes at this point.....wait another 20 minutes.....with my family all asking what's happening....when are we bowling?..and he finally comes over and tells me there are no lanes available and we can't bowl! REALLY?!...Now I have two kids crying because they've been staring at others bowling for over two hours waiting for their turn. 21st birthday party ended on a real sour note....I was extremely disappointed... not something I can get back....can't celebrate my daughter's birthday again. Manager took $50 off bill....but just really doesn't compensate for the ruined...

Cool concept, not very well executed. Rented three lanes for two hours for a small gathering. The place was empty otherwise. The bartender was nice but ultimately his lack of basic bartending knowledge and customer service skills left me with a lukewarm feeling. I'm not a fan of loud obnoxious music or laser lights but I felt the atmosphere could have been alittle bit better. Maybe turn the music up and dim the lights alittle. Overall it was an ok experience. I'm sure it would be an ok place to kill time with a few buddies over beers but honestly at 20$ an hour to bowl your better off going to a normal bowling alley with automated lanes. I mean other than the aestetic there's not much on offer here. I really wanted to like this place but ultimately it fell short of...