Steger's Furniture & Mattress — Local services in Pekin

Shady Practices – Buyer Beware

Check your receipts carefully and make sure you actually receive everything you’ve paid for.

We chose Stegers of Pekin believing it would be a trustworthy place to purchase a new master bedroom bedframe and sofa. Unfortunately, our experience was the opposite.

We purchased a higher-end bedframe along with delivery and setup. On our invoice, we were charged over $200 for the wooden slats that are supposed to come with the bed. The invoice also listed three metal supports at no cost, which Bryan Steger (a head of the family business) explained were “a gift” they include with all bedframes because slats are supposedly weak.

When the bed was delivered, the wooden slats we had paid for were not included or installed—and the delivery/installation team never disclosed this. The free metal supports were attached poorly—crooked, unstable, and at risk of damaging both the frame and our hardwood floors.

When we asked for the missing slats we had paid for, we made it clear we would hire our own handyman for installation because we did not trust Stegers’ setup team to return. What should have been a simple correction turned into weeks of back-and-forth emails. During that time we were told:

If we wanted the slats we paid for, we would have to return the metal supports (that are given free to every customer).

The slats were “low quality” and “not worth having,” despite charging us over $200 for them.

No refund would be provided under any circumstance.

Only after a week, a complaint to the BBB, and a letter to Vaughn-Bassett did the slats finally appear—left unceremoniously at my front door.

To summarize: we were charged for parts that were never installed, denied a refund for those parts, not told by the installation team that they omitted them, insulted about the quality of the product we purchased, and forced to chase down what we rightfully paid for.

This experience in August 2025 was gravely disappointing and not at all what we expected based on the company’s reputation.

Buyer beware: just because Stegers still carries the same family name does not mean it is run with the same trustworthiness, pride, or class as in the past.

{Photos: "Queen Wood Rails W/5 Slats Cool Rustic Mink $287.22" -not delivered or installed but after many emails and multiple weeks, left at my door without FURTHER delivery charge

"3 cross support muscle bars/steel/glides/x braces $0.00" -Not an upgrade; free gift included with purchase.

Metal supports improperly installed, crooked, without full foot even on floor, adding stress and pressure onto the floors and bed railing.

Grooves Pre-cut into the design for the slats that come with the bed and are on the floor model in store. -A Specific Requirement Made By Us and found by the knowledgeable, kind, salesperson.}

Bryan Steger's constant rewriting of the naritive is prime example of how they have degraded...

My family experienced the absolute worst customer service and I would not recommend stegers to anyone! Close to $6000 worth of furniture was purchased in November. The salesman did not clearly explain the financing. The understanding was once the furniture was delivered 30-45 days and the payment would be automatically pulled from the account that was given the day of purchase. When the payment continued to not be pulled from the bank account 2 phone calls were made to the store asking about when the payment would come out. Same thing, 30-45 and it will pull. Today the financial institution that financed the furniture called wanting payments, notifying of late fees, and also that a hit had been reported onto the credit score. Upon going into the store to figure out what was going on and why this wasn’t set up how it was said to be arranged is when the mind blowing customer service was displayed. Right off the bat we were told there was nothing they could do for us. My children and I were spoke to like we were absolutely stupid. The lady told my daughter that she must of thrown all the paperwork away that would of came in the mail. Another employee interjected himself into our conversation and also said there was nothing they could do to help us. We were told to call the credit card company. We made that call while still in the store. And come to find out the reason that no one had received any paperwork from the card company was because their salesman entered their billing information wrong and everything was being sent back. After close to an hour on the phone the card company made it right. Their customer service was wonderful as they were fixing a problem they didn’t cause. Never once did anyone in stegers own up for their mistake or apologize for the inconvenience. It seems very apparent that once they make their sale the customer is no longer their problem. That’s not speculation. That’s what we were told. “There is nothing we can do for you!” And not only didn’t own their mistake, tried to place the blame on the customer by saying the mail was thrown away! Do yourself a favor and save yourself the headache by...

Exceptional service from showroom to delivery! After several disappointing attempts to purchase furniture from American Furniture, our family visited Steger’s. Our salesperson, Candy, was extremely friendly and patient as we explored every living room suite in the showroom with our two toddlers! Candy displayed excellent knowledge of the products, warranty, and expected delivery dates. I explained how frustrating it has been for us to successfully order furniture and receive it within the promised timeframe without damage during delivery. She was empathetic and suggested a few manufacturers she knew to be reliable and produced high quality products. We were eager to receive the order before July 4th since we had family visiting. Candy clearly communicated the expected delivery time and did not set any false expectations. She explained that it would be challenging to receive the furniture that quickly but made every effort to document our request on the order form. We received our furniture today (before the Fourth) and are thrilled! The delivery men were on time and very professional. They paid attention to details and carried the furniture into our home without damaging any doors or walls. The set up was done quickly and without any issues. Without a doubt, we will be...