Bruxvoort's Home Center — Local services in Pella

I tried shopping local and have never been so disappointed. I along with other customers from the reviews ended up with appliances that were damaged out of the box. After unboxing them I called in the damages. They took the message and were to call me back. Two weeks later I had to call them because they were to busy to return the call. Was told it was normal for the sides of my $2800 fridge to be all wavy. I have looked at the big box stores and the only fridges with similar damages are in the scratch and dent area. The door on my $4000 microwave/oven combo was scratched. They were willing to order a new door for it. I am still waiting on a part for my range hood(supposedly ordered 9 months ago). I spent over 14k for all my stuff and am treated no bett box store. Tried to give them another shot tonight for some counter tops. One salesman was to busy talking to another employee about non work stuff from what I overheard. Told me to go upstairs and wait for him. I was figuring on spending an additional 4k. I just turned around and left. Everybody always knocks the big box stores, but I could have saved a lot of money going to them instead. The big box stores would also exchange items that are damaged.

Update Installed my oven vent last night and found the chimney was scratched after removing the protective film. Went to the website to see what time they opened and read the reply to my review and saw that my recirculating kit had arrived 5 days ago. I never received a call saying it was in .Did talk to Russ and he was...

I don’t usually post reviews, (good or bad), but I was too frustrated not to say something this time. I recently purchased a refrigerator with Bruxvoort’s and it was delivered with a mark on the door. After trying all the cleaning solutions possible it still was not able to be removed. So I kindly requested a replacement refrigerator to make it right, but was told they could only give me $75 and just live with the mark on my brand new refrigerator, or they would piece out the door. It wasn’t even in my home and it already needed to be pieced out to be the quality of fridge I expected to get. I spent a lot of money for a brand new fridge that I have been waiting to get for many years, and before it even gets in the door, I have a pieced out repaired refrigerator. Not my idea of good service. Very...

We have been purchasing from Bruxvoort's for many years. We have always been very pleased with our experiences and treated great. The staff are knowledgeable about the products they sell and very accommodating. Bruxvoort's has a great selection to choose from and the prices are competitive. When my wife or I walk into the store we are recognized by name and made to feel welcome. Our last major purchase was a stove, micro & refrigerator. Todd did a super job explaining differences in features and helping us make a decision. If we do need service, their technicians are so kind and helpful. They remember you from years back and go out of their way to exceed your expectations and represent...