The Brides World & Tux World — Local services in Perkins Township

Really poor experience. I was very dissapointed in the way they fit dresses on my niece. they didn't have much but one or two dresses in her size. She is a 12. and although they did try on other dresses, the sloppy way they "clipped" the back so she could see how they looked was really bad. She only used a couple of clips. Most of the time the bodice wasn't even close to her body or formed to her in any way at all. And the sales lady didn't even try to hold it together so she could see what it might look like. Even the dresses that were her size, she didn't bother to show the train or fuss with her at all. They need to watch a few episodes of "Say Yes to the Dress" and get some pointers on how to clip a girl in so she can see the style and not be embarrassed at the way it looks. almost no pure white dresses, everything was off white or cream, which to me is really wierd for a bridal shop, should be the other way around. Not good for us since her skin tone and hair looks better in white. One of the ladies seemed nice, but she had the other woman wait on us. We had an appointment but this woman acted like we were a bother she seemed inexperienced and did not have a nice attitude. If she was new, though I don't think so, she should have been supervised. She wasn't exactly mean, just no enthusiasm or real kindness on what is supposed to be a really special day for a young woman. My niece, bless her heart was very sweet about it, but it hurt to watch the depressing attitude of the staff. This was her first time trying on wedding dresses and with the women in her family present including her grandmother, you expect something better from these types of sales people. We were also made to feel like we couldn't try on more dresses after the first three, She just kept saying "Well, that's it, I don't see anything more" Yet she really wasn't looking. So, we found a couple more for her to try. Which also bothered the sales woman, but since she was so dismissive we were just trying to help make the experience better for our girl. Being the first time, a girl doesn't even know what style looks right on her, so you need to try on more than that one style, but apparently, that wasn't what the staff wanted. I even asked at one point if they had another appointment coming in or if it was going to be a busy day, since they seemed uninterested in us, we were the only ones in there the whole time, but they said no. We had money to spend, although she wasn't purchasing that day, she would have been back had the experience been good. very dissapointing. We also wanted to take a look at the bridesmaid dress selection and mother of the bride styles. By the way, none of this was even suggested by the staff. That experience was no better, and the selection is really poor. I know it is a small shop and they wouldn't be able to carry tons of styles, but whomever does their buying needs to have more variety in the styles and they should use every inch of the display area, which they do not. And, after we were done with the dresses we wandered over to the tux area, since that is also something she needs to choose, no attempt to speak to us was made, they went back in to their backroom and acted as if we weren't there, so there was no opportunity to even ask questions. I would not have another of the women in my family go there, especially for a new bridal experience. I remember when Bridget's Bridal was in town, always a great experience, kindness and enthusiasm for your big day. Maybe Brides World doesn't feel it has any competition now so they don't need...

I am only giving this store one star, because it won't let you give zero.

Their customer service and communication skills are terrible. There is not a great selection of dresses and sizes in their shop that are flattering or fitting for average body sizes. Both of us bridesmaids were measured for a dress, and were not able to physically try on a dress in the store that fit.

We were fitted on January 17th - we told the woman who was helping us that the wedding was on May 16th, and asked her if that was enough time for us to get the dresses. She assured us that it was plenty of time, and that we should have them by the first or second week of April at the very latest.

We chose two colors - one for the dress and one for the belt - and submitted our order. They called the bride a few days later and told her that those color choices were not available, and that she would need to choose something different. The bride then chose to order a green dress with a yellow belt.

We waited until the first week of April, and hadn't heard anything about our dresses, so we called. They said that the dresses were not finished yet, and that they would call us when they had a tracking number, which should be the following Monday. We didn't hear anything the following week, so we called again. We called at least once a week every week in April, and each time, were informed that they would call us when they had a tracking number; each time they told us it would be "early next week".

Kim (one of the ladies at the store) assured myself, the bride, and the other bridesmaid that if there needed to be any alterations done to either of our dresses, or if they needed to be pressed, or have the hems taken up, that Brides World would make us top priority and do everything for free.

FINALLY, on the 4th of May - less than TWO WEEKS before the wedding - our dresses came in. They were the WRONG COLOR, mine was too long, but I chose to live with it rather than have them take my dress again. The other bridesmaid had to have hers taken in, and they CHARGED HER MORE MONEY!!!!

I feel as if I should ask for a refund, but I highly doubt they will give me back any money at all, so I don't even know if it is worth my time.

I will NOT be shopping at this store again, and I highly recommend that no one else shop here either - especially if you are on a tight schedule.

Take the extra time and drive the extra distance to go to...

I’ve been engaged (now married) for 3 years I went to countless different stores and never had luck. When I heard about brides world I was so excited thinking this could be the place I find my dream dress !! I went in October 30th 2023 and picked out what I thought was my dream dress. I was told many things about how I can change the dress around to make it perfect for me with no extra charge since I was told all they were doing was removing things. I waited from October of 2023 til beginning of July of 2024 to get my dress. I called countless times asking when my dress was coming in and all I got was “we’ll call you when it’s in” super unprofessional In my opinion. When my dress finally arrived I was heartbroken to see that nothing that we talked about, all the alterations that were promised and told to me were not done…I still to this day don’t understand why I waited 8 months for my dress when they did absolutely nothing to it. I live about 45 mins from the store so having to go back and forth constantly because every single time I came in it wasn’t right. the dress was still huge around the body, the top was plunging and everytime I would tell the seamstress she would tell me in my putting my bra on correctly. everything I asked for was never done. You shouldn’t be crying putting on your wedding dress after 6 times of going and them still not having it done let alone correct on the fitting. They tried to charge me over $800 for the alterations that we’re supposed to be done when the dress came in. I didn’t get my dress done until 2 days before the wedding and I had to call because they couldn’t even steam it. The owner did try her best to make it right but honestly the worst experience I’ve ever had I wish I never got my dress here I’m so disappointed by the whole experience and I would not recommend this...