Big Dreams Customs — Local services in Pharr

Horrible customer service, would definitely NOT recommend. Owner requested that I pay for parts up front so they could be ordered. After so much frustration and lies vehicle was picked up after 4 weeks pending parts to arrive. Owner keeps giving run arounds about parts being delayed, incorrect items received now even claiming that they are unavailable. This business has given me one excuse after another. Owner does not provide updates to customers and at times does not answer calls or responds to messages. 7 weeks later and parts still have not been received and owner not willing to...

I took my 70k FORD to get a 10 in lift … these guys put my blocks to lift wrong , my whole drive shaft came out left me stranded. They don’t know what the heck they are doing !!!! Then my transfer case got jacked.. big dreams did. Not take responsibility for this and had to pay another 4,000 dollars to repair my truck ! Transfer case with a spacer because they didn’t put one … these guys are a joke and do not do anything professional… they will not help me … THESE GUYS KNOW NOTHING...

Just a so called mechanic. Take your vehicle here if you have weeks of time to get minor issue fixed. Good luck communinating back with Ulysses as they won't answer. I guaranty you your car will have more issues once he is done fixing. Be prepared to spend hundreds more to fix the problems he will cause...