John's Custom Stairs — Local services in Philadelphia

Incredibly rude.

Anthony came and out and gave me an estimate pre-Covid. He was pretty brusque, but I chalked that up to the typical South Philly personality.

After everything shut down, we had to put our stair railing project on hold. I called the shop back and spoke with Anthony again. He was trying to get an idea of the job, as it had been a while, and was clearly unable to remember the work. I tried to describe everything to the best of my ability, but as I’m not a finish carpenter, didn’t understand all the technical jargon he was asking for.

I live a few blocks away, and told him he could swing by if he just wanted to take a second look to make things easier, as he was getting progressively more frustrated and surly with me. He refused and chose to shout at me and behave like an angry teenager. Unfortunately I’ve heard that this shop does great work, but I’m not hiring someone who thinks screaming at potential customers on the phone is a good way to do business. Hard nope...

They are definitely not for homeowners. If you are a volume GC or experienced flipper go ahead and good luck. They suggest some changes to make the stair narrower and yell at my contract when he opposed their idea. (really rude and I have to jump in and help the communication). But since they seem more 'experienced' on stairs and indicate 'it should be fine'. I went with their advice. It takes about 2 months( instead of 2 weeks) to fab 3 stairs for a row home which push the schedule significantly. But when the stair did not pass inspection, THEY TOTALLY BACKED OUT. John is kind enough to offer a 5% discount to re-fabricate the stairs with them. BUT THANKS! It much cost more to get the useless stairs to the landfill! If anyone wants a free stair with oak treads just leave a message here. So you know I am no...

I will be forever grateful to John's Custom's Stairs. Every single one of these guys were angels. My husband had a fall and we needed to get railings installed quickly in order for him to return home after a hospital and a too short rehab stay. John agreed to move up the installation and Anthony worked with me to get exactly what I wanted in short visits because I had to run up to the hospital/rehab early every morning. The work that they did, the quality of the materials were all excellent. The team is responsive with a sense of humor. You can tell that they really enjoy their job and helping people. I would definitely use them again, and can wholeheartedly recommend...