Pacifico Hyundai — Local services in Philadelphia

I was very dissatisfied and unhappy with my visit to the Pacifico Hyundai service department on July 10th. The service associate had a bad attitude towards me from the beginning of my visit and it continued for the entire time I was in the service department. He was dismissive about my concerns about my rear traffic alert system not working and gave me some weird excuses why the system was not working instead of letting a service technician take a look at it. He gave me a very flippant response when I asked him if my car was finished being serviced. The coup de grace was him asking me for payment without showing me the bill. When I asked him for the bill he hadn't even printed it out and I had to wait for it to be printed. Then when I swipe my credit card, he claimed that the payment was declined. I thought it was strange because I saw a message that the charge went through. In spite of this, I swiped my card again and the terminal then said that the charge was declined. I knew for a fact that I had a lot of money available on the card so I called the credit card company and spoke to a customer service representative who immediately saw the transaction and told me that it went through on there end. I told the service associate that the transaction had gone through and he loudly said that it hadn't gone through. I told him that I was not paying twice by using another credit card and asked for the service department manager. A man sitting to the left of the man I was having the issues with said that he was the manager and started telling me the same thing: my card was declined. I still had my credit card company representative on the line and he said put him on speaker and he said that this transaction to Pacifico Hyundai Service Department had gone through but both men were insisting that it had not gone through. Finally, I said, "Is there any other way to verify the transaction?" So the supposed Service Manager called the accounting department and they told him that the transaction had gone through. The manager then said to the man that I was dealing with, "Give her her keys and her receipt!" No apology or we are sorry for your inconvenience. Nothing. I was seething with anger and had been totally embarrassed by both men. I called the next day to speak to the dealership's General Manager and spoke to his secretary who told me that she would have him call me back. It's Four days later and I haven't received a call from Pacifico. The treatment that I received last Wednesday is unacceptable. Especially since I purchased my car and my previous car from this dealership and have always had my cars serviced there. I am totally disappointed by this treatment and won't be going back there for service in the future. I have also told my friends about this incident and they won't be patronizing this...

If I could give this place 0 stars I would. I am a first time car buyer and to say that any other dealership would've done a better job than them is an understatement. We worked with Brandon for this sale and although he has a friendly and welcoming personality, do not let that mask his extreme disorganization and poor communication. As the day came for us to come and file the paperwork for our new vehicle, we were left completely and utterly unprepared due to Brandon's inability to communicate with us prior to arrival. Things like copies of diploma, pay stub, and cashiers check were just a few of the items we discovered we needed as we were sitting at his desk the day we were suppose to walk out with our new car. Not only did we have to leave the dealership to drive to the bank to get a check for them, we also were stuck at this dealership for over 3 hours. It was as if these rules and requirements were just being made up as we went along and coming from out of state, this was even more of an inconvenience to us. As hour three wrapped up and as we finished signing hundreds of pieces of paper, it was only then that Brandon and his team realized that one of the addresses on the paperwork was incorrect, making it necessary for us to redo the entire thing. As we escalated our dissatisfaction to his GM, Jerry, we were greeted with complete blame onto his employee Brandon with no responsibility taken, as well as Jerry making an attempt to pull up text receipts from a number that was not our own to try to show us, the customers, that we were in fact WRONG according to him. Jerry is even more difficult to work with than his employee and through all of this, not one apology was given to us, just complete denial that they handled this sale poorly. As we thought that this train wreck would end once we left the dealership, it did not. Jerry and his team have had to make not one, not two, but THREE trips to my home for signatures and paperwork needing to be resigned because of their inability to do it right the first time. As this point I feel like I am just being harassed by all of them and their disorganization is truly the worst I have ever seen. I cannot wait to be done with this team once and for all. After this entire experience I would rather buy a car off the side of the road than ever work with this group of fools ever again. DO NOT GO HERE! I'm sure someone who has no experience with selling cars could do a better job than they did. Not only did they lose my business, they lost all of my respect. Worst customer service I have ever dealt...

I DO NOT RECOMMEND THEM (Pacifico Hyundai on Essington) at all. I avoid this location at all costs. From the moment I purchased my car until today, they always tell you one thing over the phone or person then when you come back it's always something different (smh). Example, I purchased the car, there was only 1 key & fob available and they were supposed to get my 2nd key and fob to me. I waited a year back and forth and just ended up purchasing one myself. I would schedule appointments then get there and they wouldn't have it on their books, even though I'd have confirmations. I eventually just stop getting service done there altogether. Most recently, I have a 2013 Hyundai, thus I had to get the antitheft software and a corrosion underbody, 2 recalls completed. And these unfortunately had to be done at the dealer and couldn't be done at my current mechanic. Anyhow, when I scheduled the appointment, they never mentioned not on the call or even the confirmation I received, that you cannot have any "service" issues with the car if getting the antitheft software update. Something, apparently known, but not communicated. Again, wasted a whole visit, actually rushed my mechanic and left them to make my appointment with the dealer to get there and be told they couldn't o anything with it. And they had absolutely no compassion for my wasted time, gas, energy, or frustration just said they can only reschedule the appointment. Fast forward today, I get their 5 minutes early, but of course, they aren't ready to check me in and directed me to wait in the car. Then a after my appointment time has came and gone, they come out. Again, a rocky start to my experience. I check in and give them my keys, I told them what the hotline told me, to bring all my keys to be reprogrammed after they software update. I explained one wasn't program prior because I was told it was going to be reprogrammed with the software update so not to bother. But in Pacifico Hyundai fashion, I get there and there's a catch, they charge you to program keys. As you can imagine, I'm livid and once again frustrated. And to think they told me to give them another chance and come back to their service team. I wish I would. Off of principle alone, I'm not giving this location another dime, thus I did not get my key programmed and will not be using them even for recalls, I'll just go to Springfield. I DO NOT RECOMMEND THEM (Pacifico Hyundai on...