Berridge Nurseries — Local services in Phoenix

Sad to say but I won’t be returning here and I will recommend others not to buy from here. In the past I’ve had good experiences with this nursery and the product has been beautiful. But I bought snap dragons and petunias from here two and a half weeks ago and I noticed the snap dragons have not done well and now the petunias are suffering too. Half the plants I put at my mothers house and the snap dragons are suffering the same problem and look terrible! I called and told the person who answered about the fact my newly planted flowers are struggling due to holes in them and pulling off caterpillars off multiple plants. The older lady employee there who answered said I need to go buy a product to kill them. I asked if she offered any reimbursement or providing the worm killer as a courtesy since I just bought them. She said no, and said I could bring them back and they would refund half the value. Other than that she said that’s too bad.

This is all quite sad due to the higher prices you pay for better Nursery product but to only find the better product is completely infested and you’ll have to pay more on top or get half your value back. Seems like they don’t care enough because all these plants should have been sprayed to begin with. At least Home Depot and Lowe’s will give a full refund. I’m Very disappointed and would not...

I was excited to come here for the first time. They have the largest selection of roses that I have seen and the prices for the bare root roses were reasonable. What I cannot fathom is how horrible the staff were. I picked out three bare root roses and a staff member put them to the side for me. I picked out three more and the same staff member packaged them up. I went to pay for them and the cashier asked how many I had. I told him six. After I paid I noticed it looked like I only had five. I asked the cashier to help me confirm the number of plants that were bundled up. His reply was “Oh, I wouldn’t have any idea”. I opened the wrapping and did a check and found that one of the bare root roses was missing. I went back the the staff member who wrapped them and asked where the missing rose was. She replied that she had given it to another customer even though she set it aside for me and knew it was the last one of that variety. Then she just walked off. I had to go find another staff member and demand a refund for a plant I never got. I was sent to the same cashier and had to explain multiple times why I needed a refund. No one there apologized for what happened or offered to fix it. I will never recommend this place to anyone. If you do go there do not trust the staff members and make sure you get everything...

I usually enjoy visiting this nursery, but I recently had an unpleasant interaction with an employee. I asked if the seasonal gift shop was closed, since the entrance was blocked with furniture and plants. In past years, the shop was always open around this time and full of Halloween items. This year, I only saw a small table of Halloween merchandise outside of the shop, which made me think it might have been closed down. When I asked about it, the employee laughed and answered in a condescending tone that it “will open when the season gets here.” A simple, polite explanation would have been much more helpful. I hope management takes note, because I’ve always appreciated the nursery otherwise, but interactions like this can really affect a customer’s experience. My sister, who was with me and planning to purchase some items, decided not to because of the...