Catholic Charities — Local services in Phoenix

Attempted to rent from the Mesquite Terrace next door and was given the runaround for 6 months, after paying the application fee and turning in the required documents, I was completely blown off and ignored, no communication or attempt to contact me and when I called was repeatedly told that my application was completed and given to the auditors and would get a response in a few days. Never received an answer and after a month of waiting returned to the office to be told that I had not turned in the required documents, complete bs as I had turned in everything not once but twice and had double checked with the staff before leaving. I was told everything was turned in to the auditors on multiple occasions just to find out months later that it had never even been turned in at all. And even with all my contact information, email, phone,etc was never notified that more information was needed. They took my application fee and did absolutely nothing to further the process but tell us lies and lead us on without resolution. I was in a rough situation and came here expecting help and was not given even a lil bit of consideration, it would have been better had I just received a denial but didn't even receive that, very discouraging. For this to be low income housing they need to train their office people to be considerate of people's circumstances and handle things much more professionally with a bit more understanding. Hopefully this is not how they treat everyone, but they surely disappointed my family. ND 6 months later they still had no answer other than to tell us we needed to redo the entire application process, bc too much time had gone by,...

This place took over the apartments I live in this past April. The beginning of July a tenant reported bed bugs. These are small studio apartments in a small office type building. No one was notified of this and it spread to the apartments next to that one. Fast forward to over a month later and the bed bugs are still in the building. They are spot treating and they are still spreading. Tired of poor excuses, tired of people trying to not spend money, tired of sleeping with every light on so I can see what's coming. Management is inexperienced and has 100 excuses. Why buy a building housing female veterans and treat us as if we are not human. Should I drop some of those things by their office building. Being Catholic and volunteering with my home church I can say this is disappointing and NOT the behavior of...

I will be forever grateful to the kind loving people at Catholic Charities who helped me several years ago when things were very difficult financially. Two kind ladies came to my home and met with me to discuss my challenges at the time and the assistance they provided on behalf of Catholic Charities was enough to help me move forward and to take some pressure off me until I could get back on my feet financially. It was not much but it was a mountain of help to me and I will be forever grateful and will give...