DS Waters of America — Local services in Phoenix

Company driver stopped by in 2013 and offered us services supposedly we only get charged for getting the container retailed twice a month, and we have the option to cancel at anytime but no penalty. Then we started getting small bottled water and small to go cups and I asked the driver to take them back cause we don't need them and he said no their complementary for free for the customer customer. We've decided to cancel and pay just our bill, they declined and they tried to charge us penalty for the cancellation so the driver lied to us about the right to cancel at anytime with no penalty. I offered to pay just our bill several time , they ended up sending me to the collections. And my credit since then have been suffering due to financial difficulties. I have disputed it through Transunion and was able to take it off then after almost a year they hired an other collection agency: CBA collection Bureau, I called them last Friday to let them know that I'm willing the original total of $108 but they said no it's $161 and their client doesn't offer settlements, I kept offering to pay it but the agent seemed to careless. Very shady company, please whoever is reading this review do not trust anything they say, they are just scammers!!! I truly hope our experience with this wrong company will help you make the right decision about getting...

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12/27/2019 3 photos

I ordered a filtration rental cooler system from Sparkletts that came with reverse osmosis a year ago. They contract out the install through a company called DSW (DS Water's of America). A DSW sales rep called me to do the install and wanted me to sign a contract saying it was ok to drill a 1/4" hold in the granite countertop for the hose. I said I would need to get permission from my landlord and I wanted them to promise me in writing that they would plug the hole whenever I had to cancel service and have them take the unit away. I called Sparkletts to cancel because I was moving, Sparkletts had a DSW installation manager contact me to schedule the removal. When I spoke with him I made sure to mention whoever came to remove to make sure they plug the hole according to our contract, they assured me they would. The day the tech shows up says he can't do it, makes excuse. I call twice, get the run-around. Long story short, I had to pay someone to do it and no one has called or tried to rectify...

NEVER sign up with Sparkletts water delivery... EVER. Honestly have no idea how they are still in business. On multiple occasions they have delivered 9 bottles on a single delivery to me when I have only asked for 2 per month. Tried setting up and coordinating pick of the extras bottles I do not need and they never came out. Left the bottles outside my garage and they never came on multiple occasions, not just once. After being fed by this on the 4th occurrence I decided to cancel. Its impossible to cancel, they never sent anyone to my home to pick up the cooler or remaining bottles after my account was finally closed and are now threating to send me to collections because they neglected to ever come pick up their equipment and bottles. Now I have to borrow my buddy's truck to drop them off at their headquarters which is 30 miles from me to avoid being sent to collections. WORST...