Food City — Local services in Phoenix

I’ve been a regular customer here for quite some time and have always enjoyed the fresh produce, particularly the Hatch Green Chilies, and the delicious food from the kitchen. My son and I love the rotisserie chicken, and we’ve always appreciated the quality of service the store offers.

However, I wanted to bring to your attention a recent, unpleasant experience involving a cashier who I believe is named Isaiah (based on what another employee mentioned). He’s a young gentleman with glasses and black hair who often works at the self-checkout. Unfortunately, his behavior has been far from professional.

During multiple visits, I’ve observed that Isaiah is more focused on his phone than on assisting customers. He frequently disappears when help is needed, and when present, he can be rude and dismissive. On one occasion, he outright refused to assist customers, got visibly upset when asked for help, and ignored issues like theft because he was not paying attention. I’ve also overheard him cursing in front of customers, which is completely unacceptable in a professional setting.

I believe his ongoing behavior is detracting from the otherwise positive atmosphere of the store. I hope you can address this issue, as he is constantly rude and is always too...

My name is Frank a 63 year old caucasian. I was at the Food City on 91st Ave and Thomas. I have been stopping there lately to pickup their grilled chicken. I stood in line at the counter waiting my turn. When it became my turn 2 people (Hispanic) walked up for some drinks and the lady behind the counter went directly to them. Another couple of Hispanic women walked up and the lady waited on them. When it came my turn she called another women from behind the counter to wait on me. She knew I was I there for we made eye contact a couple of times. I never got to say anything to her so I do not think I offended her in any way. I was upset at the time and even snapped a picture of the women so I could show it to her manager. Luckily I stood there long enough to reconsider. Now I understand food city caters to the Hispanic population, this evident by all the hand written signs are only in Spanish with no English subtitles. I am always asking people on my side of the counter to translate. I understand people have bad days I am guilty of that myself. In this day and age we all need to be aware of our own actions so no perception of prejudice can...

🫶🫶🫶🫶🫶🫶🫶🫶🫶🫶🫶🫶🫶🫶🫶🫶🫶I went with my mother to help her get a few things and she told the lady working the register to let her know when she got to a certain amount so that she wouldn't go over on what she had to spend. I didnt have any money until payday so i couldnt help out. Anyways she did ended up going over and told the lady she was sorry to have them put the remainder of the stuff she had went over back. This lady ended up offering to pay the remainder of what was left. I mean, it is awsome to have caring people like her still in this world! I had asked her name but she refused and said she had no name. (I plan to go back). She had mentioned to me she had lost her husband and how sad she was. I told her i could relate for I had lost my younger brother and sister a couple of months ago. She is an Angel in disquise! I feel this women deserves the recognition she deserves! If she reads this i want her to know how...