The UPS Store — Local services in Phoenix

They actually deserve 0 stars! I went to this ups for a long time until they incorrectly labeled a package that was beeing shipped to a military personnel out of the country. After trying to re send it , it seemed that the 2 other employees had no idea what to do or how to do it. So I was put off. This,was a time sensitive package too. They told me to go to a different ups near by for help or post office. I went to post office where they determined what the problem was with the label and informed me that the ups store cut the base number off. I tried many times to contact the store manager but Louise could not be bothered with my complaint. I know people make mistakes, but there is no excuse for terrible customer service. I was very disappointed and very angry to be ignored. I made several attempts and left messafws each time. Yes we were very unhappy. It would seem that knowing the problem could help them with future customers. Its called quality control. Also the entire staff should be trained on all aspects of the job, especially when something is going to our troops as a comfort gift. Not just the one employee. They risk their lives for our country and ups at tatum and cave creek could not be bothered. I will never go there again. Not even for stamps. I will tell anyone I see not to trust them to do great customer service! Thanks to the u. S post office for doing a great job for me and our...

I've been using this location for quite some time now. Everything is always quick and easy. The associates are friendly and willing to help. I am a small business, so I use their copy and print services the most. I email them loads of documents, sometimes 200+ pages at a time and never have any issues. I can swing in for a one page copy and be out within a few minutes. I've dropped off a ton of USPS mail and constant Amazon returns, as well as time sensitive packages for my business. One of the benefits of having a box here (I dont have one yet, but I'm thinking about it) is that my business would look like it had a physical address and suite number. Many organizations do not allow registration with a PO box, so that's a huge perk. My only complaint would be the hours. I work early in the morning and sometimes need something after 7pm for the next day. But I lived in phoenix for so long near a 24 hour copy & print shop, so I really think it's just an adjustment I'll...

Customer service is so important and I'd love to help train the employees of this location on how to deliver exceptional (or even decent) customer service. I have shipped packages here 3 times in the past month. Every time, I walk in and when it's my turn, I put my package onto the scale and I'm met with a blank stare. I then say "I'd like to ship this" and the response is "Oh you want to ship this?" What am I missing? Is there another reason someone would put a package on the scale? At a minimum, I would think a greeting of "Good morning, how may I help you?" or "Good morning, can we ship this for you?" I've had the exact same interaction with 3 different people which tells me this is a training issue. I hope the manager or owner sees this and takes an opportunity to better train the front desk staff. It's one of the most bizarre interactions I've ever...