Valentina's Party World — Local services in Phoenix

I WOULDNT EVEN GIVE 1 STAR BUT IT MADE ME in order to make this post!!! Where do I begin??!!!…… Worst experience ever! Customer service is horrible, and if you order from them on line (like the fool I am) cancel and run! I had a super special important event and ordered from them almost a month in advance! I got all the confirmations and even the money taken out of my account right away! Days past, weeks past and I never got my product. I called and emailed over 4 times and got confirmation thru phone calls and even emails saying my items have been shipped… GUESS WHAT??? After stress and calls and emails and filing claims thru ups etc. I finally get thru to “ESPERANZA” only for her to tell me, “My items were never shipped, they’ve been out of stock on my items for months”! And there’s nothing she can do!!! What the actual??? Really?? Thanks but no thanks for ruining my event, thanks but no thanks for lying to me over and over again saying my items were shipped when they never were!!! And thanks but no thanks for being so heartless and careless about this situation you made!!! What an absolute disgrace Valentina’s party world is! PLEASE LET THIS BE YOUR WARNING…. DONT ORDER FROM THEM! They are awful and untruthful in every aspect and totally unprofessional! SHAME ON YOU!!!

The BBB was also contacted and report filed! BUYERS...

I had an unbelievably abhorrent experience with Valentina’s Party World. During my 20 minute drive home, some balloons I purchased for a party started to fall, and one of the larger number balloons completely deflated.

I called the store immediately, hoping for a resolution, but was met with hostility and a lack of willingness to help. Instead, I was told the only solution was to refill the helium, even though I explained multiple times that the balloon was clearly defective. The representative put me on hold for a long time and continued to be disrespectful and dismissive. There was absolutely no effort to rebuild customer trust or provide basic customer service.

On top of the poor service, the store itself is an absolute mess. The aisles are cluttered and dirty, making it difficult to navigate, and it’s definitely not ADA compliant. Additionally, the candy and chips I purchased for the party were stale, adding insult to injury.

Based on my experience and other reviews, it is clear that issues like defective balloons and poor customer service are common, yet the owner refuses to take accountability. I would strongly recommend staying away from this store, especially if you are planning to buy balloons or any perishable party supplies. It’s simply not worth the...

Celebrations, Birthdays, and holidays are so important to the hallmark of friends family and love. The way you celebrate is by providing parties with balloons, decorations and everything in between. This is the most frustrating part behind any celebration (the planning and decorating) and business’s are supposed to make this part quick and easy to allow you to enjoy these milestones with the people you love. Valentina’s Party World will ruin every celebration you will ever have. Not only do they provide you with defective items like balloons, piñatas and decorations. But their customer service is the worst of support imaginable . On your most joyous occasions they will upsell you, be rude to you and sell you damaged material. The fact that a child finds the greatest Joys in Ballons and decorations for there birthdays means the world. And yet this business only sees $ signs and will skimp out on quality and customer service. I buy $5000+ in decorations every year for family and friends. And I can absolutely without a doubt tell you I will NEVER go near Valentina’s Party World again. Disgusting excuse...