Rouses Market — Local services in Picayune

Worst. Customer. Service. Ever.

If I could give no stars i would. After being with the company for 4 years I've noticed it decline drastically since becoming a customer. We were unable to pay an arranged payment due to a family emergency and I completely understood that our services would be disconnected. We called and chatted to 3 different people who's first language clearly isn't English and I told them that we will pay the remaining balance on such date. About a week prior to that date our services were permanently disabled and were going to be charged a reconnection fee now. I waited on hold for 40 minutes then once I got through to an agent I proceeded to ask him why they've been cut off permanently and why my payment arrangement wasn't on file. No one noted it down. Then he had no idea about how much a reconnection fee was and I had to explain to him with the email I got that it was 39.96 and not 100$ which he believed. After absolutely no progression I had to head off to work and passed the phone to my wife who spoke with a supervisor and was arguing with my wife (who was also a supervisor at Shaw for 2 years and has a degree in tourism and business management) and he wouldn't listen and argued with her and spoke over her, even after explaining that we would choose to cancel our services if we wouldn't pay the amount that we agreed upon prior to the suspension. He didn't care and was rude. Best part was he then called back while we were on the phone to another service provider and said that he could meet us in the middle, which my wife suggested in the first place!!! I cannot tell you more how this company has gone down hill since we've been with them and we will never suggest them to anyone and implore them to switch to someone else. I ever spoke to someone on chat the next day saying how rude he was and that I'll be returning the equipment due to the horrible way we were treated and all Harjeet could say was " your outstanding balance is xxxx"....why the hell would you even have people when they are basically communicating what the computer says.

Worst. Customer....

One of the better telecommunications companies as far as customer service goes. I wish I could say as much about their technology, which although is leading edge, has problems. After the first year, my BlueSky TV started presenting a number of issues with picture freezing, reboots, not recording, etc. I had high hopes that after 2 years, the BlueCurve would solve these issues and a number of them were.

Unfortunately the Curve is still riddled with bugs such as:

sometimes records just part a show then skips to the end saying it is over. the sound constantly cuts out for 2 seconds every minute. Shows shows as being watched when they have not been or not watched when they have been losing bookmark on half-watched shows playback sometimes temporarily freezes when FF or RW Occasionally does not record some shows due to technical problems Keeps many episodes when programed to keep only one

Now I know that I'll probably get a response that will ask me to phone their support department to resolve these many issues and that the support people are very polite and will have me jump through all sort of hoops in an effort to resolve the problems but in the end they will be helpless to do anything about it. Basically, it is simply lip service to placate me and retain a customer. The problem is that their systems are faulty and unreliable for the most part so watching Shaw cable is almost always irritating in one way or another. I hope that they will get their act together soon because I am getting really tired of it all.

I am really hesitant to go back to the other company which was far more reliable because the customer service there was practically non-existent. Obviously I can't put up with this much longer. TV programming is irritating enough but this is really too much...

CONFUSION ON WHAT DATE TO SHOW UP booked disconnect for July 16, reconnect 23rd. Then spoke to a service person in a van out side our house on about July 13 (presumably he was checking the location). He suggested Disconnection on July 21. That was much better so I said go ahead.

Today, July 16 I got a voicemail saying "we can't come, please rebook" I called and was told there was no appointment available until July 28! So we booked July 28 for disconnect, July 30 for reconnect (appointment #1076058)

Terribly inconvenient, Hydro, the electrician and the tree feller must change their schedules

MYSTERIOUS SUSPENSION OF OUR WIFI AND TV Shaw service was down all yesterday, the 15th. I called and, after about 30 minutes on hold, service was restored.

INFERNAL PHONE SYSTEM It asks repeatedly for the account phone number to be entered, then the first question when a live operator comes on is "what is the phone number?". It's also extremely time consuming.

In many respects Shaw provides good service, but the last few days have been infuriating.

FEEDBACK SYSTEM I see I have to find my account number to submit this, when I logged on through MyShaw - so this could be auto-filled - why isn't it?

There's a 500 character limit on Shaw's website feedback section - I tried to submit this directly to Shaw, but too many words. So here it is as a review instead.

POOR QUALITY OF CUSTOMER-FACING SYSTEMS Shaw needs a thorough review of its customer-facing systems because it makes your customers want...