Pigeon Forge TN Cabins — Local services in Pigeon Forge

By far the worst place I've ever stayed. In bear bliss cabin for 2 miserable days. Upon arriving we find drugs, food, and ashes everywhere on the porch. Light as you walk in flickering like a strobe light. No working pool, no working hot tub. The pool lights making noise and flickering inside the pool, the pool was so cold and a layer of scum on the top that no one could even use it. First day into half of the second day we had no working hot tub at all. Angie the so called host sends out a so called maintenance lady that caused even more screw ups than she fixed anything. After she left, still no pool, no lights at all on the back porch, the pool room or in the hot tub. We attempted to get in the hot tub because it had finally gotten warm. But to our surprise, the round metal piece at the bottom that is holding the wires in and keeping you safe was now overheating and burning my guest. We found the cabin to be in filthy condition. Black mold on shower curtains, the coffee pot was gross, the porches had mold, and holes through the wood. The fan in the upper bedroom is actually going across the top bunk bed and when my sister tried to sit up from the top bunk, the ceiling fan hit her in the head due to it overlapping the bed. Open outlets in the upper room. Some of the arcade games did not work correctly. They are all plugged into the wrong outlet and when you turn them off they crack and pop really loud. Food and dirtiness throughout the furniture. No blankets for any guest that was not in an actual bedroom. Growing 3d mold on the pillows, sheets on some beds had hair and pee stains on the mattress covers. Broken sink, toilet paper holder and towel rack in the upstairs bathroom. We found cockroach in the cabin, and they were not a tree roach either. It was a house roach. After reporting the drugs found on the back porch, I immediately reached out to Angie the host. She sends out her cleaning services. Only for a lady and a very young child to show up with the very young child holding a garden rake and telling us that she (the very young, maybe 10 year old girl) was there to clean up the drugs. Of course I was not going to allow that to happen, so I had to politely tell her we had already taken care of it. They leave. Of course the cabin did need cleaned in the worst way, but not by a 10 year old child. Especially sending her to clean up drugs. After all was reported to Angie, she was only willing to give me back a small piece of what I paid for this very expensive cabin. She couldn't care less about how absolutely disgusting the cabin was, nor the roaches we found, nor the drugs or the child there to clean them up. Even the theater seats were sticky and no batteries in half the remotes in the cabin. Luckily we had brought some for our flashlights and breathing machine. This is the absolute worst cabin I've ever rented. After leaving I'm now covered in a horrible rash from God knows what there. I'm still grossed out and have taken multiple showers to assure the dirtiness from there is completely gone. STAY AWAY FROM BEAR BLISS!! IT'S A NIGHTMARE NOT A VACATION. A big thanks to VRBO though for doing there best to make this right, seeing how Angie the "host" just wants your money. Oh and the only time Angie would respond back to me at the beginning was when she thought she could get more money out of me. Even when I had to call her on the phone, she was always coughing and so much noise going on in the background that I could barely hear her. Very unprofessional all the way around. And she tried to lie about what things were being reported and she caught herself up in her own lies. Thank God for screen shots and witnesses. BEAR BLISS CABIN IS DISGUSTING AND NOT WORTH THE MONEY OR YOUR PUTTING YOUR HEALTH AT RISK. IT'S A NIGHTMARE NOT A VACATION. THE HOST IS ABSOLUTELY HORRIBLE AND VERY UNPROFESSIONAL IN...

I rented a cabin 1 year ahead of my vacation, which was supposed to start the day after Christmas. My family and I get into town, and have an hour before check in. We stop to grab lunch, while I was walking into the restaurant, I get a phone call that we would not be able to make it to the cabin. I asked what was I supposed to do for lodging. She said to find a hotel. We went to a hotel and got 2 rooms. They had an indoor heated pool, kitchenette, and it was nice. The next morning I worked with the hotel to reserve another night because I wasn’t sure what was going on with the cabin. The lady promised me that she would get us in the cabin that day. If I canceled, they were not going to refund me…even though it wasn’t my fault I couldn’t get to the cabin. She gave me a myriad of excuses on why I couldn’t get to the cabin. I contacted them all day to try and get there. She kept promising me I would be able to get in by 4. While I’m at Publix loading up food, she texts me that she can’t get a call through. My call wouldn’t go through either. The signal was clogged because there were one million people that had ascended into the mountains. She texts me that we won’t be able to go to the cabin. My heart is crushed and we’d lost the hotel room. They should have been considerate and allowed me to stay at the hotel, even offered to pay for it since I had already paid them, and let me try to recoup some vacation. Instead they were selfish and completely RUINED our vacation!! I had 7 people with me and that size group is not easy to accommodate on the fly.

Their customer service is poor and their professionalism leaves much to be desired. I understand that issues can arise. They should have policies in place for when that happens. They should have a relationship with a good hotel that has their CC on file that they make sure no family ends up without lodging in the mountains in winter. They should not trap guests by non-refunding threats when it isn’t the guests fault they can’t access the cabins.

They did refund me for the stay, however the cost of the trip superseded what I had paid because we had to find last minute accommodations for 7 people. We ended up eating out every meal instead of being able to cook. My kids were absolutely miserable with having to pack and unpack.

What was meant to be a relaxing family vacation turned into a National Lampoon’s...

Horrible customer service from the manager (Amanda)

The manager (Amanda) hung up in my face!

When you spend close to $1000 dollars a night, I would expect great customer service. Every time I called to ask questions pertaining to my upcoming stay, there was always a sense of urgency to get me off the phone. I also spoke to multiple agents about requesting an early check in and they stated that it would be contingent on when the cleaning service was completed from the previous guests. The house (smokin view lodge)had not been rented for 4 days prior to my stay and on the day of me calling in to see if I could get an early check in, they stated that I wouldn’t be able to check in until the cleaning crew and inspection was completed. Which I could completely understand if there were people staying there the night or even 2 nights before.

Though I was a little upset about that, I understood that it was the rules and apart of the contract. The customer service politely told me and a friend that they will call us to let us know when it was ready. I wanted to let the manager know and see if they had anything in place that would allow for their customers to do an early check in if the cabin had not been rented out a previous day before.

Amanda (the manager) stated that there was possibly cleaning and inspection that had to be done. When I inquired how they handle back to back rentals that have people check out at 10 am and have a new person in the house by 4 pm, she could not answer the question and just decided to say “Check in is at 4 pm” and immediately hung up in my face. She had my information, so if the the call dropped she could have called me back.

This review would have never been negative if she just would have been honest and said, we just don’t do early check ins or if one of the customer representatives that I spoke to prior to would have tried to pass on to housekeeping to push the service of that house ahead.

For me, customer service is half the experience and their leader was very disrespectful with her passive aggressive attitude. I planned this trip for a friends 30th birthday and this experience was very disappointing. At minimum, the manager should have a certain level of respect and information available for any customer. This was I and a group of 20 friends first time in Gatlinburg, and it...