AHN West Penn Hospital - Main Building — Local services in Pittsburgh

My family live in Bloomfield 29yrs. I got in the Emergency Department because I had diarrhea and threw up 2times in the last 10minutes in waiting room . After the nurse took out some of my blood and put the needle on me. I start feeling dizzy, head hurts my feet frozen and want to lay down. 2nurse were helping me to the bed right behind the check in nurse room. One of the nurse name Jodi were use her fit and pressed on my middle chest. I feel hurt so bad so I say. “It’s hurt”. Instead STOP doing that she used her fit hand and press on my middle chest again. This time I hurt so bad that I opened my eyes bigger and got her name Jodi from name tag and I tell her :”Stop! You hurt me”. Nurse name Sara were didn’t want to confirm me Jodi is that nurse name when she walk passed my bed 2times. And Sara said to me is all we can do is give u pain relief. When I say I don’t want pain relief I want to speak to the manager of the nurse about this situation. Sara just ignored me and Jodi from the nurse registered room come out talk to Sara. She doesn’t want pain relief medication just ignore her there. Terrible unprofessional behavior for the nurse to the patient . Nurse cover for another nurse mistake when patient want to let the manager nurse know what is going on. Thanks God I am not old because with her fit press on old people could crack old patients chest. That why I need to talk to management nurses about this issue and let the hospital stop her doing this to the patient

Today 1/20/25 at 2:27pm I came back to Emergency department for help and there I saw Jodi . I walk up to the front desk lady and let she know I don't want Jodi service me again because Jodi hurt me last month but the front desk ignored my request and still let Jodi service me. I have to speak up to Jodi that I don't want u service me because u hurt me last month. Jodi said I don't know who u are. I said u hurt too much people so of cause u don't remember me but I do remember you are Jodi who hurt me last month even u flip ur tag backwards because the victim will not forget who hurt them special you hurt me 2times not 1time. 3:18 pm came up to the service desk and ask her validate my parking ticket for me to leave because i am not comfortable sitting in the waiting room and seeing Jodi walking around with big black security man and laughing at me . The front desk lady said some one will come to talk to me but until now 4:10pm no one came to talk to me and I have to sit here watching Jodi walking around laughing at me every time she comes in and out to get patients. I already sent to the hospital my complaint after last month visit but no one contacted me?? I called the number to talk to patients experience but no one picked up the phone??? Terrible service again and again. Almost 2hrs waiting in the waiting room and no one service. This is my last time I came here. I will make sure my 4kids, sisters, parents and friends, customers know how bad the nurses and service are here. All you good at is hurt patients and nurses covering nurses,pront dest and security are covering for nurses and at least 2hours waiting in Emergency room with out service . Now 4:28pm still no one service me? So terrible service. My big mistake when I chose to give west penn hospital 2nd chances. All I received is worse to terrible My parking ticket number 13083768 time 14:27 pm and the front desk lady wearing glasses little weight short hair to the neck dirty blonde color who ignored my request and she refused validate my parking ticket and told me even she not validate my ticket I will not get charged. Don't know true or not, will find out.

Because my complaint they didn't service me. Jodi keep bringing all the patients who came after...

I was 3cm dialed when I arrived to the hospital and they sent me home I came back hours later because I was 10cm dialed if I didn’t arrive on time to the hospital I would of had my baby at home. His head was so far down it took one push and he came out in seconds

Do not have your baby here I had two babies there before and they are racist one of the nurses threw away my 2nd babies newborn screening paper and his birth certificate information both parents signed the papers and unfortunately his dad is not on his birth certificate we had to do everything over again and no one told us about his paperwork being thrown away until 30 days after my baby was born they swept it under the rug until state called them about the screening. The nurses are rude and unprofessional. One of the older lady nurses didn’t even know how to swaddle a newborn as she was doing it she let my baby’s head fall back. I asked her if she knew what she was doing and she stated “I’m not very good at this I really do not know how to do it?” I questioned her about it but from there I didn’t feel safe with her so I didn’t let my baby out my sight or even go to the nursery for the hearing check I made them come inside my room . Another nurse wouldn’t let my baby leave out the hospital because he had a blanket inside his car seat , he has a medical condition were he gets cold fast and it was cold inside the hospital so I had to make sure his temperature didnt drop as we were walking in the hallway to leave out and after I explained that to her she tried to tighten his car seat buckles really tight after they were already tighten(if too tight it could have blocked his air ways). I told her not to do it and she continued on so me and my child’s father had to adjust it after she was done . They were just picking honestly I have another child that I raised so I know how baby’s are supposed to be treated. Then On top of the stay the nurses ate all the snacks from the pantry so there are barely none left for patients. I seen a nurse come inside my room to do vitals and she had short bread cookies on her cart. Well during my stay I ordered a vegetarian meal because I do not eat meat. After I had my baby and the nurse put in a request for a vegetarian meal plan and they kept sending up meat that I couldn’t eat. I had my baby @12pm didnt get a meal until 7:30pm I went almost 8 hours without any food so one of the nurses offered to door dash me and my child’s father food but I guess unfortunately the meal was too high but they never gave us a budget for the meal . Well one of the nurse on the next shift told us “we ordered something too crazy “ and were like how? The nurses had to been talking about our meal plan. They gossip but didnt let us know anything. They still let us order it, They don’t offer any pampers or things as far as underwear or pads as your being discharged if you don’t ask they won’t give it. One of the nurses stated . They were just mad about the meal and took it out on my family which is not right so I Wouldn’t recommend this hospital. The whole stay my child’s father had to assist me with getting dress changing and going to the bathroom the nurses didnt check on not once and we brought our own wash bucket towel and rag for the baby we did not let them...

I went here when I was in labor, and I tried so hard to get over what happened, but I am a little bit traumatized… I knew what to do when I had contractions, I knew what to do when I went into labor, the doctor delivering my baby refused to let me push on time and I believe she is the reason that I tore. I would push during every contraction and she wouldn’t pay attention and then whenever I wasn’t contracting, she would try to force me to push more and tell me that I wasn’t doing a good job because I would take the moment after contractions to breathe before I pushed. She spent more time arguing with me than allowing me to have my baby. She also gaslit me into thinking that I could have a C-section by making me sign papers and telling me that they would get an OR ready, I had been in labor for over two days without my water breaking, and she insisted on a natural birth just to traumatize me with how I was treated. When I tour, I asked for no stitches and she told me that I would “thank her later” and I do not, I was planning to have this baby at home with my midwife, and I am very uncomfortable by the fact that I was forced into things that I didn’t want or need. Avoiding one stitch would not have effected my health, but it did effect my connection with my baby as the pain of that stitch was worse than letting it heal naturally, or actually considering my body while I was delivering. I understand this was a teaching hospital, but there needs to be consent. If my baby is going to be used to teach somebody while I am very freshly postpartum. Instead of getting to spend time with her holding my baby, I had to watch a nurse go over genetic mutations and talk about very scary topics in earshot of me… it was terrifying hearing a doctor talk about how some babies are born with teeth, mutations, and health problems, having to anxiously wait for her to say that my baby didn’t have them after the “lesson” while showing, holding, and using my baby’s body as a tool. The trauma and depression from this situation led me to attempt suicide and caused psychosis that made me remove the stitch myself… I am not the only person that experienced this from that doctor as other women have been forced into horrible situations and their staff needs evaluated and shown basic human decency since I should not have been forced to tears being told, I wasn’t doing a good job because a doctor didn’t want to pay attention to my body. I can’t say to not have your baby here because the other places aren’t better, but the people are more considerate.

I would like to thank the nurse that treated me like a person and let me hold her hand when they put in the epidural, but she is the only person that I can remember fondly.

I was very tired and dyslexic so I misspoke when telling them my baby’s name for the keepsake, instead of writing on a new paper, they scribbled out the misspelling and gave me a paper with a giant black blob that looked like a penis. I am heartbroken by the lack of care they had for me as a person.

Lastly, they gave my baby and I staph infections and told us it was just acne which led to becoming...