Cyber Depot Garage Repairs — Local services in Pittsburgh

My husband and I purchased a laptop and had it for 2 months. We initially took it back a week after we purchased it because the battery was not charging. The guy realized that the battery was not the correct battery and replaced it with a different battery with one of the laptops that they had in the store. The guy said he would order a new battery that was the right one and give us a call when it came in. Turns out the guy never ordered the battery. Now, fastforward to 2 months later and the motherboard is fried. We took it back and was told it was under warranty so we had nothing to worry about. A couple days later we get a call from the tech saying it is actually not under warranty and we would need to pay for it to be fixed which would be another 200 on top of the 550 that we already paid for the laptop. Advise that we were told it was under warranty and the owner gets involved just to offer us a different laptop that is only 400 but they would want us to pay 100 for the new laptop so we would be out 650 for a laptop that we did not initially want and be out the laptop that we already purchased. This company is not willing to back up their products. The laptop lasted a total of 2 months before it became useless to us. I believe that a company needs to stand behind the products that they sell and this company does not do that. Please, do not purchase a computer from this place if you would like for it to last. I regret ever buying a laptop from this company. I wish i would have went to best buy who would back up their products if there was a problem. I could have purchased a brand new laptop for the price I paid for this used laptop and recieved a one year warranty for the laptop. Please be careful with this company and be mindful of the misinformation you will recive from the people...

Bought a MacBook Pro that wasn’t exactly cheap, 6 months later the screen goes completely gray. Take it back and ask for a repair because it was only 6 months old. We were told the warranty lasted 30 days- no problem, we will pay for it to be fixed. After 2 weeks, called for an update and they were not sure what was wrong. Fast forward to four weeks later and it still isn’t fixed. He had no idea what was wrong with it and had no definitive timeline for the repair. Although they were nice, we are still out $1000 and had absolutely no resolution. Extremely disappointed. UPDATE: DO NOT EVER PURCHASE FROM HERE! Took my MacBook to a local repair company. Turns out, cyber depot called him to fix it. Total estimated repair from Cyber Depot, $500. Total estimated repair from other store, $50! They were going to charge me $450 extra dollars for a repair they weren’t even doing! Repair shop opened up the computer and saw the hard drive was DUCT TAPED into the computer! It actually caught fire in the repair shop!!! These people are not only untrustworthy but negligent, as well. It’s no surprise you can’t rate them on Facebook because people would catch on. Check out their BBB rating if you need more proof. Absolutely amazing they’re still...

I am extremely disappointed in CyberDepot, their service has greatly declined over the last few years. I took my iMac into get looked at, as I thought I had a virus. When I picked up my computer the tech said that Mac computers do not get viruses. Now, I imagine the owner knows this, but decided not to tell me when I dropped off the computer as I talked to him. They would rather me spend over $100 checking out two computers, that didn't have any problems. When I got my Mac home, I noticed that my Microsoft Office items were gone and I had a problem with Finder. Not only was there nothing wrong with my computer, but they caused more problems! I called and the tech wanted to charge me AGAIN to 'FIX' what he broke. He basically called me a liar, and said that someone got into my computer and 'they' must have done the damage. NO one was in my house to do this. So not only did they 'get' me with 'fixing' my Mac, but they deleted documents and I have been having issues ever since I got my computer back. There is NO CUSTOMER SERVICE THERE!! They over charge and did not help AT ALL. I will NEVER take my computer there and I will tell everyone how horrible my experience was there. And that loud music...