Petersen Events Center — Attraction in Pittsburgh

I paid almost 700 for front row seats for the Millennium Tour on March 8th 2019. Coming in the arena looked nice & clean. It seemed normal. Ive been to multiple concerts in multiple states & i HAVE NEVER EVER in my life witnessed security allowing any & everyone to walk straight up to front row. The concert was at least 3.5 hours. Security came thtough one time to clear people out. The people that were cleared out didnt even leave. They stood off to the side & walked right back in. This kept going on. There was one lady that got kicked out at least 10 times & security kept letting her walk right back in. They would have to be complete idiots to forget the faces of the people who they already knew did not have tickets to be in front row. It was to the point where i couldnt even stand up or sit down comfortably because there was about 50 ppl standing in front on side & on top of me. I came to the concert to see the headliners, B2k. Since the rest of the concert was completely ruined i asked security to at least clear out the people before the last act came on. The security guard was extremely rude but still said he would. He never did. B2k came on & even more people ran to the front row. It was to the point I couldn’t take it anymore. I could barely move. The security was just blatantly ignoring the fact that front row was getting trampled over. I asked to speak to security supervisor he basically said they have better things to do than keep clearing people out & i should talk to an usher. I tried to stand on the side because that was the second person i spoke to that was extremely rude & did not offer anything. I walked to the back & spoke to another man that completely blew me off. I walked past him & spoke to another woman. As im speaking with her another male staff walked up. They just sat there and kept saying their boss had already went home and the best thing for me to do was call on monday. Thats what i did. The first representative i spoke to was extremely rude as well. She kept saying i shouldnt of came to a concert if i wanted to sit down the whole time. Wow. When you pay for a concert arent you paying for your seat? If I explained to her she was just as rude as everyone of the staff there. I said is everyone in PA this rude? She said yup. I was livid. I called back she said she was a supervisor so id have to speak to her boss. So i did - i went on for 20 mins about how this was the WORST & unsafe experience ive ever had. If there was a fire or earthquake people would have easily been trampled over bc front row was completely congested. After all that he basically said i had never been in front row before so i wasn’t familiar with how it works. You have got to be kidding me. I have never in my life been to a concert where any & everybody can walk right up to front row. Might as well let everyone back stage while youre at it too. It was absolutely absurd! I had to go out of my way to write this review because it was that bad. No one offered any help no one offered to move my seat nothing. None of the staff could even point me in the direction of the head boss. I felt like i was in a twilight zone. This was the WORST venue i have ever been to. & from the few parts i could see the show was actually good & we could have had a good time if security was maintained like it should be at any concert or arena. One more thing i wanted to add was the boss & supervisor i spoke to over the phone kept saying that id have to speak to the tour manager because they decide how many security guards are at the concert. The problem was not how many security guards there was. The problem is that the security guards were doing absolutely nothing. There was two on either side of front row and three in the middle. And youre telling me 7 men over 300 pounds cant control a bunch of women trampling over eachother? Smh. DO NOT WASTE YOUR TIME OR HARD EARNED MONEY GOING HERE. ALMOST 1,000 DOWN THE DRAIN. DONT EVEN BOTHER PAYING FOR FRONT ROW! Just pay the $50 for nose bleeds and walk right up to the front like...

My husband and I were there last night for a concert. The concert itself was great but the venue itself and staff need alot of of help. This venue is definitely geared towards appeasing only the college kids. The walk from the back of the center to the front to enter was under construction and generally unsafe (crumbling stairs, construction material, dark, no security or staff). The security was lacking upon entering. They scanned our tickets upon entrance and never again. Once we found our floor seats, there were people in them. The staff did address it but never checked their tickets and they just moved down. There were alot of people hanging out down on the floor area without floor tickets which made the floor seat bar line very long all the time. I've never been to a venue that didn't check tickets to allow people in the floor seating area. We pay more money to have that accommodation but it was ruined by everyone being there without proper tickets. The people were consistently sitting in other people's seats and having to be removed. The same people were also having to CONSISTENTLY be removed from the pit and were never removed from the venue. No one wants to babysit; Strike 2? Kick them out. Also, no bathroom on floor level. You have to walk up 3-4 flights of stairs to use a restroom that is covered in paper towels and muddy water. It definitely needed to be maintained throughout the concert. My husband said the men's room was not this way, though. We love concerts and this was a great size venue. This place could be really great! However, we will not be returning due to lack...

My best friend got me tickets to a concert for my birthday... we sat in traffic for 2.5 hours... it was a nightmare getting to the OC lot, which we were turned away from because it was full. Someone directing traffic instructed us to go to an employee lot... this took approx another 30 minutes to get to. Attendant turned everyone away. After we turned around to leave (among bumper to bumper traffic -- took 45 min to get out of alley), we saw him letting certain people in. We went back to the original parking garage and people were still exiting because it was too full. We arrived in Oakland at 6:45 pm for a 7:30 concert, drove around looking for parking (garages, lots, side streets, alleys) until 9:30. We, among many others around us, could not find even one open parking spot and were forced to go home. Did not make it to the concert at all. We called the Petersen the next day and they said it was out of their hands and would not provide a refund. The woman indicated that the main act did not go on until 9:30 and that we should have continued to look for parking... after already having driven around for close to 3 hours and missing both opening acts. Terrible experience, had been looking forward to this for months... would not return for...