Redwave Car Wash — Local services in Plano

Update in response to management: I pulled up to the car wash, parked by the front and got out, asked the employee at the front how much for full in/out detail for my truck, he qouted me $100, I double confirmed with him to make sure for full in/out detail for everything which he said it's $100 & he confirmed so I paid cash and he told me to go to bay 4 in the back and moved the cones for me. I go into the waiting area with my daughter, where I first met the manager who seemed very polite and soft spoken when I asked for change for vending machine to get snacks for my daughter. Some time pass, the guy said he was done with my vehicle, so I tiped him $10 & said thank you prior to looking at my vehicle. I inspected my truck and noticed the back wasn't washed or touched (and as you see in the video even my short arms can reach all the way to the middle which means it could have been washed from both sides). Wheels where being cleaned with dirty towel and I told the guy washing it to redo the dirty wheels properly it and he grabs dirty towel once again to try to clean it without even spraying water or any cleaning products on it resulting in just smugging more dirty stuff on to it (as you can see in my video, I simply sprayed and cleaned off the wheel easily when I redid it) they claimed my wheels and truck had grease on it which it did not, it was just dirty but even a basic wash should have cleaned the entire truck and wheels which wasn't what I asked for and their in/out online states 69.99 but I got charged $100 & the employee up front told me a lie saying it was full in/out detail but the manager is saying their basic wash at the end of it. When I brought it up to the manager about all of it and even showed him he did not have same tone of voice, how he spoke to me in the same manner in the waiting room prior to the wash is why I said he was arguing back with me instead of fixing the issues that's clearly visible that I pointed out that they caused and not cleaning properly he wanted to go back and forth with me in a different manner than how he spoke to me prior which is argumentative. And only reason I did not raise he'll on the spot was because my 6 years old daughter was with me. Even if it was a basic wash, which I did not ask for at the front, not a customer's fault their employees are committing fraud by false advertising and giving customers improper qoutes up front. And as you can see in the video it wasn't just few spots. I had to re-clean the entire vehicle and completely also redo all the wheels. There is absolutely no excuse, the management reply back shows lack of accountability for their employees and their own managers mistakes. AVOID THIS PLACE AT ALL COST!!!!

Horrible paid 100 for dirty truck and wheels. Brought it up to the manager, and he was being argumentative in front of my 6 years daughter, so I knew I couldn't be civil with this person to get it done properly, so I left. I had to reclean everything properly. Wasted my $100 for in/out detail + Tip $10 I gave before looking at my vehicle and wasted more time re-cleaning that they failed...

Subject: Complaint Regarding Poor Customer Service and Unjust Cancellation of Membership Dear Redwave Car Wash Management Team I am writing to express my deep dissatisfaction with a recent experience I had at your car wash location. I have been a member for approximately one year, primarily due to the convenience of your location near my workplace, despite never being fully satisfied with the quality of service. Two days ago, I approached the staff to request that my membership be canceled after the current billing period ended, as I no longer wished to continue beyond the upcoming monthly charge, which is typically processed on the 18th of each month. To my surprise and disappointment, the staff member I spoke with immediately and angrily canceled my membership on the spot. I pointed out that there were still 15 days remaining on my current paid period, and I asked if I would be able to use the services until that time. He rudely responded that I could not. When I asked if I would be refunded for the remaining days, he again said no, in a disrespectful manner. When I asked for his name, he angrily told me it was Santiago. I also requested to speak with a supervisor, and he refused. This experience was extremely upsetting and unprofessional. I believe employees play a critical role in shaping the reputation and success of a business, especially in today’s competitive market. Unfortunately, the behavior of this individual has left me with a very negative impression of your establishment. I hope this matter will be taken seriously and that appropriate steps will be taken to address such unprofessional conduct. I would also appreciate a response regarding any possibility of reimbursement for the unused portion of my...

Response to Oscar: that's funny because it was a female attendant who I was speaking with and her name was certainly not Oscar. It's not only the terrible service I received before going into the wash. It is the fact that your workers left the car wash running when my window was down and I was trying to explain to them my need for the bug wash. They watched as my interior began to get wet. For a miscommunication that is NO WAY TO TREAT YOUR CUSTOMERS.

I will wait for you to run the rest of your trash of an establishment into the ground before I return to this car wash.

Terrible service. After a long wait in line, I ordered a basic wash. Which up until today included whatever chemical they use to dissolve the bugs on the bumper. Today they said it was an extra three dollars. I have been coming here for years, not once have they charged me for the bug removal, nor has any other car wash. After telling the short haired attendant that, she said "ok". Just to clarify, had she told me that they would not be using the spray if I don't pay the $3, I would have paid the $3. At this point I was under the impression that they would take care of me - as they always have. When I pulled up to the wash, they did not use any spray. I tried to inform the worker that I wanted the spray. I was acknowledged, ignored, and was allowed to proceed through the wash WITH MY WINDOW DOWN. Needless to say, me nor my family will giving this irresponsible establishment our business any longer. We will be driving down the street for our washes until the inevitable change of...