IKEA — Local services in Plymouth Township

My family and I were in ikea for the first time in years and had a very embarrassing and strange interaction with an employee in the cafe today.

I was there by myself and my two elementary school aged kids. After picking up our food and waiting in line I got up to the cashier. She rang me up and it came to $53. I was very surprised by this number since I hadn’t gotten very much But there was a long line behind us and I felt rushed to get out of the way so the next customer could be rung up. So I went and sat down with my children and the other family that I was there with. That’s when I got a chance to look at the receipt. There were multiple Items on the receipt that I hadn’t purchased. Several orders of meatballs, a kids macaroni and cheese and a few other things that I can’t recall right now. I waited for the last customer in the cashier’s line to be served and I walked up to her to let her know that she had overcharged me. I was very flustered and tried to explain to her that several of these things were not even on my tray. She said “well I don’t have the food here in front of me so I guess I’m just going to have to trust you.” That took me aback. The way she was talking to me made created an environment like I had to defend myself, as if I was trying to lie to her. I took a deep breath and decided to be as kind as I could even though I was beginning to feel unfairly attacked. I said “ well the table is right there, you can go look and see what we got if you like.” She shook her head like that wasn’t necessary. At that point I said, “you know what, if you have a pen, I can just grab that off of you, go back to my table and circle the things that were not on my tray.“ She handed me the pen, I circled the things that were not mine and returned it to her. She said she would work out my refund and bring it to me. I had paid in cash so she approached my table with about $33 (that’s right, she had overcharged me by $33) and instead of apologising she very condescendingly and passive aggressively stated “listen, next time you should really just tell the cashier at the time if you think you are being overcharged.“ I said “OK but there were many people behind me in the line and I felt rushed to get out of the way.” at which point she stated “no no, you deserve to have your time. You really need to tell us before you leave the cashier next time.” I was stunned. I said nothing as she walked away back to her till. If I were a ruder person, I would’ve said something like, perhaps you should learn how to ring people up and not overcharge them by almost double. The entire interaction was so weird and she was so immediately defensive, It made me wonder if she rang me up like that on purpose and perhaps she was benefiting from this overcharge somehow. Either way, the absolute lack of accountability was astonishing to see in this adult person. At the end of the day, she overcharged me. That’s where the responsibility ends. All I want from someone who overcharges me is an “my apologies” and my money back. All the other stuff was unnecessary and rude. I should have never had to sit there and circle every item that I didn’t purchase on that receipt while my...

The Conshohocken store is a nightmare, as is getting a person to speak with. I bought the lommar cabinet. March 12, after putting the base piece together, there were issues. Online chat was worthless. Their final suggestion was to have one of their repair guys come on on my dime! Then I called. The service rep was so nice, said he'd order the pieces needed, I will hear from Conshohocken in 48 hours. I didn't. March 17th. I called and was told that Conshohocken was waiting for me to pick it up. (WHAT!) I have not heard ONE WORD from the store. Then I was told that it was straightened out and I would get an email as to delivery. March 18th I called again. The customer service rep saw that there was an error on the request, and their records show it was NOT getting delivered by the store, while I've been waiting a week for it to be delivered. The service order was not written correctly when submitted on March 12 It was FINALLY straightened out and I will have the piece on the 20th. (eye roll) Meanwhile, I've spent more time trying to talk to someone ("Please see our website for assistance" as if I didn't already spend hours going around and around from page to page), and talking to service reps than actually putting it together/ using it. Meanwhile, the unit is in the back room, with a path to the back door, covered, waiting. DO BETTER IKEA!) Oh, and anyone who has intentions of buying Ikea furniture? Once you put it together, due to the type of screws, YOU WILL NEVER GET IT APART. UPDATE!!! Today is delivery day! NOT. STILL heard nothing from the store. I thought since it was "special order", it'll still be delivered. I cleared my day to sit home and wait. Called customer service. Once again, "No, it's not being delivered. We need a picture". They want a picture that customer service rep #2 (of 4) already sent, a picture for a piece that I was told was being delivered TWICE. "You'll hear from the store about delivery" (eye roll) Sure, sure I will. (Never have.) Oh, and btw, you'll never talk to anyone in the store. See, then one person would be held accountable. Their system has you talking to many different 888# service reps, telling you many different things... and no one person is accountable. HEY IKEA! IF IT IS NOT DELIVERED BY MONDAY 3/24? I WILL BE RETURNING IT, IN PIECES.PEOPLE, STAY AWAY FROM IKEA! Update.. called two more times to the toll free number. They couldn't get through to the store, and left a message saying "high priority". March 24th- called again. FINALLY I have yet ANOTHER delivery date. Thursday, March 27th. If it is actually delivered, it WILL be the LAST thing from Ikea that will ever...

I visited the store in December 2024 and purchased a nightstand and a bar stool. Made it home (several hours away) and unpacked the nightstand to find it broken. Went through online chat customer service who said they would simply send me a replacement because it’s a $20 particleboard nightstand, it costs them pennies. Should’ve been an easy fix.

Replacement never arrived. Never got shipping information, as far as I can tell they never sent it out at all. I became worried about my bar stool so I tried to assemble it as well only to find it came with the wrong screws, I couldn’t attach the seat cushion part. They were too small so I was endlessly turning them waiting for them to catch in the grooves. Back to online chat I go. This one is not so simple a fix, they want me to drive back to return it. I tell them this is not happening, that’s a four hour round trip for an item that was broken upon purchase, no error on my end.

Begin the back and forth. They refuse to allow me to mail it back. I refuse to make the trip. I work a 9-5 and can’t take the time out of my day to argue with them for hours at a time so I have a friend call in my stead. This continues until April 2025. Corporate customer service is always pleasant and tells us exactly what needs to be done. Conshohocken store employees refuse to honor the agreement. They talk over me and don’t even listen to what my problem is. I have never had such a miserable customer service experience in my life. There are threats of legal action. Suddenly they’ll provide me with a FedEx label free of charge and the credit will be put back on my card. I drop the oversized package off at a local FedEx point on April 30, 2025. This should be the end of it.

July 2025, I never received the refund. They claim they never received the item. I now have no chair and no money, and have lost months of time over this. I open a dispute with my credit card company and explain the situation. They put a temporary credit on my account and go to IKEA to get the facts. The case closes in their favor. I insist I mailed the item back, I don’t have a shipping label or a tracking number because they only allow you to access the link once so as not to abuse it, but I have the email with some kind of identifying numbers that must mean SOMETHING. None of this is good enough for them. It is now September 2025, almost a year since the initial purchase. I still have no chair and no refund. I do not expect to get either. I hope the Conshohocken IKEA burns...