Polk City Ace Hardware — Local services in Polk City

My husband and I stopped by the Ace Hardware in Polk City on November 30, 2018. We pulled into the parking lot at 6:45 PM to pick up some bait for our night time fishing trip. The sign on the front door stated that they closed at 7:00 PM. My husband walks into the store, bait bucket in hand and the lady greeted him with "sorry sir, we're closing". My husband kindly asked if he "could get just a few minnows?". He didn't need anything else but some bait for our fishing trip. She said "sorry but everything is put up". At 6:45??? If that was the case why wasn't the front door locked, the closed sign put up and their google account changed to reflect that they were closing 15 mins early before we hooked the boat up and drove from Auburndale to give them our business? Also, how hard would it have been for her or one of the other four employees that was just standing around the counter doing NOTHING to get a 30 YEAR LOYAL CUSTOMER some bait? My family also has been going to this establishment for their needs, but after the way we were treated on this night, WE WILL NEVER GIVE THEM OUR BUSINESS EVER AGAIN!!! They didn't just loose a loyal customer, they ruined what would of been a GREAT night of FISHING...

If we could give 10 stars, we would! My husband and I want to give a very BIG "Thank You" to the manager and staff at Ace Hardware in Polk City. On August 10, 2023, our car broke down. Ace had an auto parts section, and we were able to purchase an item that we thought would fix our car issue. Unfortunately, our repairs were more than we thought. Long story short, it was very very hot. They cleared a bench for us to sit and wait inside out of the scorching heat for a tow truck to arrive by Triple AAA. They gave us water. They even helped to charge our phones. When we found out that Tripple AAA could not get us a tow truck without a six hour wait, Ace called a local towing company for us and we were able to get help within the hour. All the employees went above and beyond and we are so grateful to all of them. They helped to make a miserable day...

Sorry this is a little late. Shout out to Tabby and Justin who were such tremendous help to me the Sunday after Helene. I live in Gulfport and was evacuated to Orlando. Gulfport was hit HARD. I was driving back not only to check on my apartment but to pick up supplies to donate to our town’s relief effort. Tabby and Justin took my supply list, directed me to the aisles or started gathering items for me, then loaded my car. Totally boss service at a time when I was heartbroken and needed the help of strangers. You are truly Kindness Angels....