Polk City Ice Cream Company — Restaurant in Polk City

The ice cream is good, but service isn't the best. This is the 2nd time we went and the staff was unfriendly and somewhat rude. For a double scoop (with 1 topping), and 2 single scoops (with one topping each), it was over $20. I usually don't care about the cost, but if the service is bad, then it's not worth it to me. We will find somewhere else. I also had a card that I was given probably a year ago (buy 10 ice creams, get 1 free) and the lady quickly said "we don't take that here and we don't even give those out anymore". I feel like it's one thing to not give them out anymore if the company does away with the promotion, but you should still honor people who...

On our first visit, we walked in just as the employee door closed behind someone. We waited patiently for service, hoping at least for a greeting, but after three minutes with no acknowledgment, we left disappointed. CCTV footage would show us entering and waiting without complaint. This isn’t a review meant to unfairly lower ratings—it’s simply an honest experience. At a time when we are actively trying to support small, local businesses, the lack of service made it clear we had no choice but to seek service elsewhere. Ironically, the sign on the employee door states, “Rule #1: If we don’t service you, someone else will.” A sentiment that couldn't be...

Can’t brag enough! Love love love this little ice cream shop in Polk City. We take the family here all the time. You can get a “passport” to make all of the flavors you’ve tried. Every time we stop in they have new ice cream flavors to try. They have your normal flavors and tons of fun ones. One of my favorites is the key lime pie. They also have sugar free ice cream, and freeze dried candy which the kids are loving now. Locals...