Inland Valley Rehabilitation Center — Local services in Pomona

After considering various institutes, my insurance company selected Inland Valley Care & Rehab for its accommodation to administer the 24-hour antibiotic IV treatment I required. Initially, I was hesitant upon discovering its two-star rating and numerous negative reviews. However, my perception of this facility immediately changed after spending a couple of days there, and my appreciation increased along with my stay.

Although the building and its furnishings are old and antiquated, the nursing staff and day-to-day operations far exceeded my expectations. Taking the administration of my IV as an example, the nurses went above and beyond. Not only did they set up a new bag of antibiotics every four hours, but they also returned right after completing the infusion to flush the catheter and disconnect the tube. This thoughtful service allowed me three hours of free time, which was a significant improvement compared to my experiences at the hospital, where I remained constantly connected to the IV facility.

The nursing staff worked in three shifts, yet their system was incredibly efficient. Even during shift changes or when my room was changed, the necessary care seamlessly continued from one shift to another and from one section to another. I never encountered any excuses or attempts to shift responsibilities to others. On one occasion, I discussed with the night-shift nurse about the possibility of installing a PICC catheter line to avoid the discomfort of repeated needle insertions on my hands. The nurse agreed to report it to the doctor for approval. To my surprise, early the next morning, a professional was already hired and arrived at my bedside, and the PICC line was successfully installed.

From registered nurses (RNs) to certified nursing assistants (CNAs), all the staff members were exceptionally humble and polite. I never felt like I was being supervised or managed; instead, I felt genuinely cared for and served.

The meals provided were professionally prepared, and a weekly menu was available in advance. Despite the food materials not being top-notch, the cooking itself was undoubtedly superior. Additionally, fresh coffee was provided in the hallway during late morning and late afternoon, and we had the option to order snacks from the kitchen for a coffee break.

While this rehabilitation center may receive a low rating for its infrastructure, its human resources and operational systems, i.e., what the quality service is based upon, undoubtedly deserve the...

My mother was a fully functioning senior, able to drive and care for herself until she had a medical emergency March 2018. She has made an amazing recovery, but was sent to this place, far from her home in the central valley, because she still has her trache in. Her intention has always been to completely recover and have the trache removed so she can go back to her life. This process has been hindered by Inland Valley Rehabs half-axxed effort to actually provide rehabilitation. Her physical therapy sessions are inconsistent. They do not support her efforts to be more independent, like taking her to the commode rather than just throw a diaper on her. They are inattentive and do not provide her easy access to the nurse call button.

Now they have exhausted her insurance and medicare benefits and want her to sign up for medicaid so they can continue to milk her for all the money they can get. She will have to forfeit her retirement and social security that she worked for for 30 years to the government, so they can continue to get paid. I think that was the plan all along. As long as they are getting paid, why would they want a patient to be able to leave? One of the girls who works in the billing office shamelessly told me that it is not them taking her money, it's the government. Twelve of one and a dozen of the other. They could have made more of an effort to get her out before her medicare and insurance ran out, but why do that? And they say she can pay cash, $600 plus per day, but they need 30 days upfront. ...

This facility should literally be shut down!! If you don't love your mother, father, or family member and you want them to suffer severe neglect and abuse, then send them to this facility!! My father was literally being starved to death at this facility. His catheter was ripped out so harshly that by an employee, that he had to be rushed to a hospital because he was bleeding so bad and in so much pain from the trauma. Instead of the facility staff notifying us that one of their staff carelessly ripped out the catheter, they simply delayed discharging my father, hoping he would stop bleeding from him private parts, before he came home, so we wouldn't notice his injury. My father can't feed himself and basically can't move at all. The staff knows this, yet he was not being fed by staff properly. As a result, my father lost over 35 lbs in 3 weeks!! They were literally letting him starve to death in that bed. If he had not come home and stay another 3 weeks to a month, he definitely would have died from neglect and starvation at this facility. My father was completely lethargic when he came home. Within days of my family and I feeding him and treating him like a human being, he began speaking again and showing...