A younger man probably early 20's actually made me cry one day when going through the drive through. I pulled up to the speaker and began to order, i paused for a while because he wasn't responding to what i was saying. I assumed he was busy and forgot to ask me to wait. after a few minutes he said with attitude "well are you going to order or just sit there" confused i began to try and order again. He still did not respond to a question i had. now i asked "Hello? ...helloooo?" still no answer. people were waiting behind me so i decided to pull forward. I didn't leave the line fully though and heard him began taking the man behind me's order. then the man behind him. More confused i pulled up to the window after waiting for the car in front of me and said he did not take my order. HE responded almost yellingw ith attitude "YOU DIDN'T ORDER" i tried to say i was trying to order but he wouldnt respond. He kept interrupting me claiming he did respond (he didn't.) Finally he said "so what. what do you want then carne asada plate with extra rice, what else?" but with so much hostility and attitude i simply replied "you know what, its fine. whatever." i pulled a few feet away and bust into tears not understanding why he was so angry with me. Don't go through the drive-thru if you actually want any...
Read moreI went through their drive-through, and ordered Carne Asada fries, and a Carne Asada burrito. Now, I told the person taking the order to ensure that the Carne Asada fries ....only had fries, cheese, and Carne Asada. I said please nothing else. Also, the burrito I told the person taking the order that I wanted a Carne Sada burrito with no beans and rice so just meat and veggies. I get my order and I made the mistake of trusting them to get it right, I drove all the way back to South Pomona, to discover that they gave me both orders with beans and rice. Not only that, the burrito was simply a bean and cheese and rice burrito. No veggies, no meat! Completely, the opposite of what I ordered for both items. I had to drive all the way back just to get my money. Which, of course is well worth it. The guy gave me the cash on the spot, thankfully. I do not recommend at all, when I looked at the food it didn't even look tasty to be honest with you. I'd give it a star if I could. One thing, is to make a mistake on an order, it's another thing when you mess up the entire order and give the client the complete...
Read morethe food has gotten so much better than when it was Alberto's but some things still havn't changed. My husband and I ordered the chile relleno burrito with no pico de gallo and add rice and beans to it and al pastor burrito with rice and beans and some cheese well we got the chili relleno burrito it was on point it was not spicy and it didn't have too much rice or beans in it, it tasted a lot better when they were Alberto's before. well on the other hand on my husband burrito was a complete mix up we got carne asada burrito with only pico de gallo now he doesn't like to call and complain or return things. He started eating the burrito and he explained to me that the burrito had more onions in it than anything else every bite he had was just onions and he couldn't Taste the meat. Well we just live half a mile from here and that just reminded us why we haven't been here for a while when it was called Alberto's this won't stop us from coming we'll give it another chance with the new management but any burrito was just pico de gallo it will just...
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