Petco — Local services in Ponderay

The store could do better but corporate shoots themselves in the foot at this location. When they get skilled workers they put stipulations on them to keep them from being successful which also causes stress in the work environment. They're constantly rotating staff because of this and I'm sure other factors. At least in the fish department they are unable to get as many orders as the Hayden location due to sales performance, so I'm sure many locals make the trip to Hayden to find better diversity.

Pros: Great staff that care.

Cons: Staff is under paid. Skilled workers get recognized by staff and pressured by corporate. Staff is unable to get many orders that Hayden can because the store doesn't make the some amount of income as the Hayden location. (Income generated determines things that can and can't be successfully ordered to the location) PetCo only cares about how much they make.

Granted it's a business but caring about your clients and their pets goes hand and hand with this kind of business and this location struggles due to corporate policies and lack of diversity due to the higher income at...

Clean, and well stocked in dog and cat products. Birds and small animal supplies are minimal. They have live crickets and worms, unless there is a supply disruption. Best to have a secondary source if this is your primary supplier. Groom shop is fine, dogs must have vaccinations and no health problems, and no anxiety medication to receive services. Gretchen is great, does puppy training, although I haven't used this service. She is a customer service rep. Very helpful. Overall customer support is minimal. Probably not a good idea to apply for employment because they do not respond at all through their website. Convenient location. Price compare with local small businesses, as Petco does not use local suppliers, and does not have experts in-house (as many of our local vendors do.) On-line prices may be slightly better, but overall, their prices are high. They do have a reward program based on the amount spent. No veterinarian services available...

I was greeted, and I use that term lightly by an employee standing at a podium who asked what was I looking for today? I said I was there to get dog toys. She stated that they were only open for essential shopping and toys are not essential, just dog food. I should have just walked out then and bought them next door at the grocery store but there was a specific toy I wanted for my dog. I explained to her that toys are essential to my dogs so she told me to shop quickly and not test any toys, just shop and leave. I will NEVER shop at this store again. I'm also going to share my experience with all my friends on Facebook. There is no need to go to this almost always empty store anyways. Plenty of other options, including new smaller family owned pet stores that have welcomed us to stay and shop during these...